Lisa Yingling
Case Management Director
Wichita,KS
Summary
Experienced healthcare professional with a demonstrated history of management in the hospital and health care industry. Strong professional skills in Healthcare Management, Community Relationships, Physician Relations and Patient Advocacy. Mission-driven Director of Case Management with 15 years of progressive experience in hospital case management. Proficient with skill in data management, documentation and reporting metrics.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Market Director of Case Management
HCA Healthcare: Wesley
Wichita, KS
06.2019 - Current
- Assesses, plans, and implements the case management program to ensure that the psychosocial needs of patients are met, to affect their timely discharge in a cost-effective manner
- Data analysis related to Case Management metrics; develops, implements, and monitors action plans related to Avoidable Days, LOS, and other identi ed case management metrics
- Implements and oversees processes that support appropriate discharge planning, utilization review, and throughput throughout the facilities
- Provides leadership in ensuring performance improvement process implementation
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
Manager of Case Management
HCA Healthcare: Wesley
Wichita, KS
10.2015 - 06.2019
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Manager of Case Management
Ascension Via Christi Healthcare
Wichita, KS
07.2008 - 10.2015
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Served as corporate resource for compliance and audits to facilitate legal process and appeals.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
Social Work Case Manager
Ascension Via Christi Healthcare
Wichita, KS
05.2007 - 07.2008
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Family Permanency Supervisor
TFI Family Services
El Dorado, KS
07.2000 - 05.2007
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Science - Social Work
The University of Texas
Arlington, TX 06.1995 - 12.1996
Bachelor of Science - Social Work
Kansas State University
Manhattan, KS 08.1985 - 05.1990
Skills
Transitions of care
Discharge Planning
Written and verbal communication
Bundled payments
Care coordination
Certification
KS- LMSW
Timeline
Market Director of Case Management
HCA Healthcare: Wesley
06.2019 - Current
Manager of Case Management
HCA Healthcare: Wesley
10.2015 - 06.2019
Manager of Case Management
Ascension Via Christi Healthcare
07.2008 - 10.2015
Social Work Case Manager
Ascension Via Christi Healthcare
05.2007 - 07.2008
Family Permanency Supervisor
TFI Family Services
07.2000 - 05.2007
Master of Science - Social Work
The University of Texas
06.1995 - 12.1996
Bachelor of Science - Social Work
Kansas State University
08.1985 - 05.1990