Lisa Young
Redd's ACE Hardware
Blanding,UT
19
years of professional experience
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Office Manager
7 Years 3 Months- Office Manager for 4 different companies with duties that included skills as listed below:
- Streamlined office operations to enhance workflow efficiency and reduce delays.
- Coordinated staff schedules and managed payroll, ensuring timely compensation for all employees.
- Developed training programs for new hires, improving onboarding processes and team productivity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed bi-weekly payroll for 80+ employees.
- Managed accounts payable and receivable processes, ensuring timely payment and accurate record-keeping.
- Reconciled bank statements monthly, identifying discrepancies and maintaining financial accuracy.
- Utilized accounting software to streamline data entry and improve reporting efficiency.
- Prepared financial statements, providing insights for budget planning and forecasting initiatives.
- Led audit preparation efforts, coordinating documentation and responding to inquiries from external auditors.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
- Administered 401K plan enrollment processes, ensuring compliance with regulatory requirements.
Director of Nursing
3 Years 4 Months- Led nursing staff in delivering high-quality patient care and improving clinical outcomes.
- Developed and implemented nursing protocols to enhance operational efficiency and compliance with regulations.
- Mentored nursing team, fostering professional development and enhancing staff retention rates.
- Collaborated with interdisciplinary teams to optimize patient care plans and resource allocation.
- Conducted performance evaluations, identifying areas for improvement and implementing training programs.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Branch Manager
8 Years 3 Months- Led branch operations to enhance customer service and drive sales performance.
- Developed and implemented strategic initiatives to improve team productivity and operational efficiency.
- Mentored staff on compliance regulations and best practices, ensuring adherence across all processes.
- Analyzed financial reports to identify trends, informing strategic decision-making for branch growth.
- Cultivated strong client relationships, resulting in increased customer satisfaction and retention rates.
- Oversaw training programs for new employees, fostering a culture of continuous learning and development.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Education
Associate of Science - Science
Skills
Customer service
Office management
Organizational skills
Office administration
Clear oral/written communication
Payroll processing
Bookkeeping
Administrative support
Human resources
Attention to detail
Problem-solving
Timeline
Office Manager
Redd's ACE Hardware
05.2019 - CurrentRead More
Director of Nursing
Blue Mountain Hospital
07.2015 - 11.2018Read More
Branch Manager
Wells Fargo & Company
04.2007 - 07.2015Read More
College of Eastern Utah
Associate of Science from Science
Read More