Proven track record in enhancing customer satisfaction and streamlining operations. Expertise in data analysis and team mentorship, driving proactive solutions and effective training for improved service quality.
Work History
Sale/Customer Service Manager
10 Years 2 Months
Century 21 | 01.2010 - 03.2020
Led customer service team to enhance client satisfaction through effective training and support.
Developed and implemented standard operating procedures to streamline customer interactions and improve service quality.
Analyzed customer feedback data to identify trends, driving proactive solutions for service enhancement.
Mentored staff on conflict resolution techniques, fostering a supportive environment for both employees and clients.
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