Lisa A Witmer
New Holland,PA
Summary
I have over 40 years in the banking industry, with increasing responsibilities, and extensive customer service experience. I am a motivated self-starter who also enjoys working within a team, very organized in my work, and dependable. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Agriculture Relationship Specialist
Ephrata National Bank
11.2023 - 03.2024
- Liaised between customers and organization with particular focus on working with sales department.
Retail Training Specialist
Ephrata National Bank
05.2022 - 11.2023
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Developed training handbooks, computer tutorials and reference materials.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Developed lesson plans, instructional materials and written practice tests, and training courses.
Community Banking Supervisor
Ephrata National Bank
06.2019 - 05.2022
- Improved team productivity by implementing streamlined processes for daily banking tasks.
- Reduced operational errors with thorough training of new employees on bank policies and procedures.
Head Teller
Orrstown Bank
04.2017 - 06.2019
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
Lead Teller
Bird in Hand Bank
07.2016 - 04.2017
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Branch Banker Team Leader
BBT Now Truist Bank
03.2016 - 07.2016
Branch Operations Supervisor
BBT Now Truist Bank
07.2011 - 03.2016
Education
High School Diploma - General Education, business
Manheim Central High School
Manheim, PASkills
- Active learning
- Teamwork
- Customer service
- Attention to detail
- Reliability
- Organizational skills
- Detail-oriented
Certification
PA Notary, 02/01/26
Timeline
Agriculture Relationship Specialist
Ephrata National Bank
11.2023 - 03.2024
Retail Training Specialist
Ephrata National Bank
05.2022 - 11.2023
Community Banking Supervisor
Ephrata National Bank
06.2019 - 05.2022
Head Teller
Orrstown Bank
04.2017 - 06.2019
Lead Teller
Bird in Hand Bank
07.2016 - 04.2017
Branch Banker Team Leader
BBT Now Truist Bank
03.2016 - 07.2016
Branch Operations Supervisor
BBT Now Truist Bank
07.2011 - 03.2016
PA Notary, 02/01/26
High School Diploma - General Education, business
Manheim Central High School
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