Lisabeth Maldonado
Tampa,FL
Summary
An energetic and hard-working leader prepared to leverage and enhance their current skillset to drive sales growth and enhance customer experiences. With a proven track record of success, dedicated to achieving targets and exceeding expectations. Passionate about delivering exceptional service and committed to creating a positive and memorable customer journey.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dual CSR
MAXIMUS FEDERAL SERVICE
12.2021 - Current
- I assist Medicare and Marketplace customers, understand their issues, and learn how to resolve them promptly and efficiently.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Sales Agent
Spectrum
07.2020 - 12.2021
- Meeting my 90% sales goal weekly
- Keeping track of every sale with each call
- Upsell with every customer on the call
- Responsible for selling Mobile, Cable, Internet, and Home-phone
Mobile Expert/Key Holder
T-Mobile
08.2020 - 05.2021
- Average weekly 5 new prepaid accounts, and 10 new activations weekly
- I always find the opportunity to pitch our newest promotions, giving the best financial suggestions
Education
License - Nail Tech
Artistic Nails and Beauty Academy
02.2022
High School Diploma -
Brandon High School
Brandon, FL01.2019
Skills
- Customer Service
- Training
- Retail Sales
Certification
Nail Technician License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dual CSR
MAXIMUS FEDERAL SERVICE
12.2021 - Current
Mobile Expert/Key Holder
T-Mobile
08.2020 - 05.2021
Sales Agent
Spectrum
07.2020 - 12.2021
License - Nail Tech
Artistic Nails and Beauty Academy
High School Diploma -
Brandon High School
Nail Technician License
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