Lisa Flynn
Lockhart
Summary
Experienced Front and Back Office Lead Medical Assistant skilled in insurance verification, staff training, and patient communication. Demonstrated success in streamlining workflows and improving patient experiences through effective problem-solving and attention to detail.
Overview
14
14
years of professional experience
Work History
Front and Back Office Lead Medical Assistant
Victory Medical
Austin
06.2014 - Current
- Communicated with insurance companies to resolve verification discrepancies.
- Trained new staff on insurance verification protocols and best practices.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Educated patients on policy terms, benefits, and exclusions.
- Conducted employee education sessions on topics related to health insurance coverage.
- Prepared detailed financial models that projected the impact of proposed changes in premiums or benefits.
- Assisted with the enrollment of new employees into health insurance plans.
- Educated patients about medications, procedures and physician's instructions.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted physicians with examinations and procedures in a clinical setting.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Participated in monthly staff meetings providing input on workflow issues related to front office operations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Clinical Research Coordinator
BioBehavioral Research of Austin
Austin
03.2021 - 12.2022
- Assisted in preparing and managing study documentation for regulatory compliance.
- Conducted data entry and maintained accurate records in electronic databases.
- Supported preparation of research materials for investigator meetings and presentations.
- Organized clinical trial supplies and maintained inventory for research projects.
- Communicated effectively with clinical staff regarding project timelines, expectations, protocol deviations and adverse events reporting procedures.
- Identified potential subjects through outreach efforts at local clinics or physician offices utilizing approved recruitment materials.
- Acquired and maintained strong understanding of FDA requirements.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Explained treatment procedures and physicians' instructions.
- Contacted medical facilities to schedule patients for admission.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
Dental Assistant
Carus Dental
Round Rock
04.2012 - 05.2014
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered medical information, dental health history and vitals from patients.
- Created impressions of patients' teeth and gums used to make retainers and other dental appliances.
- Educated patients about how to use and care for dental appliances like retainers and braces.
- Prepared and polished patients' teeth before having braces installed.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Supported front desk operations by answering phone calls and addressing inquiries.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
Education
High School Diploma -
Pflugerville High School
Pflugerville, Texas05.2008
Dental Assisting
Austin-Dental Assistant School
Austin, TX03.2012
Skills
- EMR systems proficiency
- Regulatory compliance
- Diagnostic testing
- Data entry and insurance authorizations
- Basic life support certification
- Clinical and administrative support
- Phlebotomy skills
- HIPAA compliance
- Referral coordination
- Insurance verification
- EMR management expertise
- Attention to detail
- Problem-solving skills
- Effective communication
- Staff training and development
- Policy development
- Conflict resolution strategies
- Customer service excellence
Achievements
- Hippa Awareness for Healthcare Providers (Texas) Certification
- BLS for Healthcare Providers (CPR and AED) Certification
- IV Course- Under the Infusion Nurses Society (INS) Standards of Practice & Guidelines from the Association for Vascular Access(AVA)
Timeline
Clinical Research Coordinator
BioBehavioral Research of Austin
03.2021 - 12.2022
Front and Back Office Lead Medical Assistant
Victory Medical
06.2014 - Current
Dental Assistant
Carus Dental
04.2012 - 05.2014
High School Diploma -
Pflugerville High School
Dental Assisting
Austin-Dental Assistant School