LISA Lily CABRERA
South Pasadena,CA
Summary
Lead Cashier with a 20 + years background in cashiering, stocking and general grocery store operations. Desires a role as a manager. Lead Cashier with 20+ years cash handling and customer service experience in a grocery retail environment. Grocery Store Clerk focused on maintaining a clean, safe and organized store that is appealing to customers. Categorizes and stocks merchandise with a high level of efficiency. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Initiated daily store counts, orders and acquired proper products for Created a successful merchandising business model that was implemented company-wide. Responsible and retail merchandiser who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Reliable Medical Records Clerk with 20+ years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Detail-oriented Medical Records Clerk proficient in computer database management, file organization, and medical coding.
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Skilled in managing front-desk operations including handling phone calls, customer service, and administrative tasks. Strengths include strong organizational skills, communication abilities, and familiarity with office systems and procedures. Demonstrated impact in previous roles by improving office efficiency through streamlining processes.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Merchandiser Clerk
Sas Retail Merchandising
Anaheim, California
05.2016 - 03.2021
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Conducted regular price audits to ensure accurate pricing of merchandise.
- Compared shipping routes or methods to determine least environmental impact.
- Monitored stock to maintain sufficient quantity of featured product.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Computed shipping, storage or demurrage charges using computer or price list.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Printed labels and tags for for-sale merchandise.
- Determined shipping methods, routes or rates for materials to be shipped.
- Provided excellent customer service by greeting customers upon their arrival in the store.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Retail Merchandiser
Crossmark Merchandising
Orange, California
09.2017 - 09.2019
- Developed and implemented innovative merchandising strategies to maximize sales.
- Drove sales by developing engaging displays in high-traffic store areas.
- Conducted regular store visits to ensure compliance with merchandising standards.
- Created visual displays to showcase products in interactive and engaging way.
- Packaged items with appropriate materials to prevent damage during shipping.
- Stamped price tags on merchandise, referring to official price lists.
- Analyzed customer shopping habits to identify opportunities for increased sales.
- Read orders to verify attributes and quantities of merchandise.
- Placed prices and descriptive signage to enhance displays and promote items.
- Provided training on merchandising techniques and procedures to new staff members.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Communicated and coordinated execution of planograms with store management.
- Compared merchandise invoices to items actually received.
- Maintained a clean and organized retail environment to enhance shopping experience.
- Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
- Implemented planograms with precision to maintain brand consistency across stores.
Patient Receptionist Clerk
Austin Medical Clinic
Austin, Texas
11.2003 - 09.2004
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Coded inpatient charts at a rate of [number] per hour or [number] per day
- Precisely completed appropriate claims paperwork, documentation and system entry
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients' eligibility and claims status with insurance agencies
- Entered orders into the EMR system efficiently and without errors
- Prepared patient charts accurately and neatly for the clinic
- Diligently filed and followed up on third party claims
- Prepared patient charts, pre-admissions and consent forms as necessary
- Microsoft Office Proficiency
- Daily Office Operations
- Customer Service
- Strong Interpersonal Skills
- Strong Problem Solver
- Dedicated Team Player
- Excellent Customer Service
- Multiple Tasks
- In-Person Requests
- Time Management Professional
- Meticulous Attention To Detail
- Outgoing Correspondence
- Strong Attention
- Increased Responsibility
- Team Player
- Receptionist Area
- Excellent Communication Skills
- Greeting Visitors
- Data Entry
- Incoming Mail
- Professional Phone Etiquette
Supply Clerk
Operations Test Command
Fort Hood, Texas
01.2000 - 10.2003
- Presented carrier-performance metrics and monthly costs reports to executive team
- Assigned shipments to carriers in the centralized database
- Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget
- Prepared documents for shipment claims submissions
- E-mailed suppliers, carriers and customers with shipping updates
- Received all imported goods and checked product condition and count
- Oversaw return and exchange processes from customer to supplier
- Conducted research on logistics operations, including literature reviews, interviews and site visits
- Dedicated Team Player
- Excellent Customer Service
- Multiple Tasks
- In-Person Requests
- Strong Attention
- Increased Responsibility
- Receptionist Area
- Excellent Communication Skills
- Data Entry
- Daily Office Operations
- Incoming Mail
Lead Cashier
Commissary
Baumholder, Germany
01.1996 - 07.1999
- Trained new cashiers on procedures, customer service and sales techniques
- Oversaw team of 30 cashiers and service staff
- Encouraged development of new cashiers with positive reinforcement
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Achieved sales goals and service performance requirements of $50,000 through new customer sales
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Routinely answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Built long-term customer relationships and advised customers on purchases and promotions
- Developed reputation as an efficient service provider with high levels of accuracy
- Shared Product Knowledge
- Dedicated Team Player
- Excellent Time Management
- Special Merchandise Orders
- Communication Skills
- Always Friendly And Helpful
- Team Member
- Counting Cash
- In-Store Purchases
- Cash Registers
- Basic Clerical Knowledge
- Customer Service Experience
- Positive Outlook
- Customer Service
- Strong Interpersonal Skills
- Strong Problem Solver
Cashier
Post Exchange
Mannhiem, Germany
03.1993 - 11.1995
- Maintained friendly and professional customer interactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Processed exchange and foreign currency
- Organized, stocked and maintained the teller window area
- Processed quarterly Vault and ATM audits with a zero error rate
- Sold cashier's checks, traveler's checks and money orders
- Prepared, sorted and distributed [name] reports to appropriate branches
- Shared Product Knowledge
- Professional Customer Interactions
- Dedicated Team Player
- Excellent Time Management
- Special Merchandise Orders
- Communication Skills
- Always Friendly And Helpful
- Counting Cash
- In-Store Purchases
- Timely Fashion
- Cash Registers
- Basic Clerical Knowledge
- Customer Service Experience
- Positive Outlook
Education
High School Diploma -
West Covina High School
West Covina, California01.1991
Skills
- ICD-10 (International Classification of Disease Systems)
- Billing and collection procedures expert
- Records management professional
- Hospital inpatient and outpatient records
- Inpatient records coding proficiency
- Records maintenance professional
- Patient referrals expert
- Understands anesthesia coding
- Familiar with commercial and private insurance carriers
- Patient chart auditing ability
- OASIS billing and coding
- Understands insurance benefits
- Research and data analysis
- Excellent problem solver
- Close attention to detail
- Adept multi-tasker
- Medical Records
- Understands Medical Procedures
- Product Inspections
- Quality Control
- Manufacturing Processes
- Retail sales professional
- Markdown procedures
- Cash register operations
- Opening and closing procedures
- Inventory management
- Shipment processing
- Excellent people skills
- Sales training
- Quick learner
- Product stocking
- Shipping and receiving background
- Creating and running merchandising programs
- Strong communication skills
- Merchandising and displays
- Team Player Organized
- Store Maintenance Shipping
- Aisle Product Displays
- Visual Displays Store
- Product Placement
- Purchase Displays
- Inventory Control
- Printed Various Labels
- Effective Displays
- Active Listener
- Store Experience
- Traffic Displays
Timeline
Retail Merchandiser
Crossmark Merchandising
09.2017 - 09.2019
Merchandiser Clerk
Sas Retail Merchandising
05.2016 - 03.2021
Patient Receptionist Clerk
Austin Medical Clinic
11.2003 - 09.2004
Supply Clerk
Operations Test Command
01.2000 - 10.2003
Lead Cashier
Commissary
01.1996 - 07.1999
Cashier
Post Exchange
03.1993 - 11.1995
High School Diploma -
West Covina High School