MindBody, Zendesk, Sawyer, Acuity, Trainual
Lisa Loreen Shea
Administration
RedondoBeach,CA
Summary
Results oriented individual with a proven record of quality resolutions, support and creativity! Seasoned administrative work, loyal employee and company representative. Long tenured. Professional, organized and of course friendly. Current career requires problem solving frequently and immediately. Looking for a challenging and fulfilling role whether the time frame be immediate or a designated end goal. Excellent writing and communication skills.
Overview
32
32
years of professional experience
Work History
Client Service Specialist
BeachSports
Manhattan Beach, CA
03.2005 - Current
- Provide knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Supported all campaign projects with advanced skills in document management, customer relations and reporting with long term retention
- Responsible for over 100 daily interactions via chat, email or phone for all client needs and requests
- Provide support to ongoing process to better company profits by 15-20% per year
- Assist in hiring and human resource process for new and retuning employees
- Setting up campaigns and marketing motives
- End of year analysis
Managing Bartender
Grunion's Bar & Grill
Manhattan Beach, CA
01.2000 - 05.2012
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings to optimize profits by 15% in 2 month goal.
- Created weekly and monthly shifts for all staff
- Assisted in creative process of ongoing menu upgrades
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Updated drink menu with creative cocktails, contemporary wines and craft beers
Client Service Representative
Retrospective Medical Auditing
Rancho Cucamonga, CA
04.1990 - 08.1992
- Represented Insurance Companies, as well as private entities, in medical bill disputes
- Achievements such as cutting clients bill by over 60%
- Worked alongside of registered nurses regarding medical coding and remedy billing disputes
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Resolved concerns with products or services to help with retention and drive sales
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
Education
Associate of Arts - English Literature
Mt. San Antonio College
Pomona, California 06.1992 - 06.1992
Skills
Administrative Excellence
undefinedAffiliations
Hermosa Beach Chamber of Commerce
Hermosa Beach Kiwanis Club
Hermosa Beach Kiwanis Club
Redondo Beach Elks Lodge
Software
Timeline
Client Service Specialist
BeachSports
03.2005 - Current
Managing Bartender
Grunion's Bar & Grill
01.2000 - 05.2012
Associate of Arts - English Literature
Mt. San Antonio College
06.1992 - 06.1992
Client Service Representative
Retrospective Medical Auditing
04.1990 - 08.1992
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