Summary
Overview
Work History
Education
Skills
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Section name
Timeline
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Lisa Marie Gomez

Dallas,TX

Summary

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Overview

20
20
years of professional experience

Work History

Bilingual Customer Service Representative

Etech IDX Company
11.2023 - Current
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Bilingual Greeter

Dallas County Tax Office
11.2021 - 09.2023
  • Answered customer questions and pointed individuals in right directions.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Created tickets on kiosk machine for customers needing car title transfer, registration and moving to Texas as new resident.

Billing Tech II

Metrocare Services
10.2005 - 08.2021
  • Entered data entry billing for respite services.
  • Researched billing and payment application errors.
  • Trained new employees on company-specific billing practices, accelerating their integration into the team''s workflow.
  • Maintained accurate client records, ensuring proper invoicing and payment tracking.
  • Offered administrative and customer service support to customers.

Education

High School Diploma -

Sunset High School
Dallas, TX
05-1983

Certificate of Office Skills -

Vocational Office Education
Dallas, TX
05-1983

Skills

  • Fluent bilingualism
  • Data entry
  • Call center experience
  • SAP experience
  • Empathy and patience
  • Customer service

Section name

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  • David Gomez
  • DG
  • "DG"
  • Sign in
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Timeline

Bilingual Customer Service Representative

Etech IDX Company
11.2023 - Current

Bilingual Greeter

Dallas County Tax Office
11.2021 - 09.2023

Billing Tech II

Metrocare Services
10.2005 - 08.2021

High School Diploma -

Sunset High School

Certificate of Office Skills -

Vocational Office Education

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