Lisa Marie Lauth
Front Desk Associate
Jim Thorpe,PA
Summary
Experienced Front Desk professional offering 11 years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in OnQ and Word, with friendly and decisive approach to resolving challenges.
Overview
2
2
Certifications
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Front Desk Associate
Hampton Inn Lehighton-Jim Thorpe
Lehighton, PA
03.2010 - Current
- Politely welcom arriving guests, providing room keys and information on amenities and policies.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained cleanliness and organization of front desk area.
- Update customer accounts with add-on room charges, including minibar use and room service bills.
- Take reservations over phone, in person and via computer for guests and provided confirmation information.
- Swiftly respond to room requests and other inquiries made via establishment website, email or phone.
Substitute Van Drive
Jim Thorpe Area School District
Jim Thorpe, PA
09.2019 - 01.2020
- Covered regular van drivers routes when they needed off.
- Drove students to and from school.
Customer Service/Front End Monitor
Weis
Schnecksville, PA
06.2007 - 06.2010
- Worked the customer service desk with customers returns
- Assigned cashiers to their registers during their shifts
- Audit drawers to make sure they are balanced
- Check out customers when needed
Education
Associate in Specialized Business Degree - Accounting
Allentown Business School
Allentown, PA 07.2000 - 03.2002
Skills
Customer Service
undefinedCertification
Ramp Certified
Timeline
Adult & Child CPR & AED, Standard First Aid
11-2020
Ramp Certified
02-2020
Substitute Van Drive
Jim Thorpe Area School District
09.2019 - 01.2020
Front Desk Associate
Hampton Inn Lehighton-Jim Thorpe
03.2010 - Current
Customer Service/Front End Monitor
Weis
06.2007 - 06.2010
Associate in Specialized Business Degree - Accounting
Allentown Business School
07.2000 - 03.2002
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