LISAMARIE SANCHEZ
Albuquerque
Summary
Enhanced client satisfaction by providing empathetic support and managing cases effectively to ensure compliance with HIPAA regulations.
Overview
15
15
years of professional experience
Work History
CHIEF CLIENT ADVOCATE
BEGUM AND COWEN LAW OFFICE
Albuquerque, New Mexico
01.2025 - Current
- Assisted clients with case documentation and legal processes.
- Communicated updates to clients regarding their cases and next steps.
- Organized case files and maintained accurate client records
- Conducted research on legal issues relevant to client cases.
- Provided empathetic support to clients during challenging situations.
- Scheduled appointments and managed calendars for attorneys.
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Developed customized solutions for individual customer needs.
- Managed high volumes of incoming calls from customers in a professional manner.
- Performed quality assurance checks on processes related to client accounts.
- Support clients in maintaining stability in personal life and achieving positive outcomes.
- Developed relationships with community referral sources.
- Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
- Encouraged and motivated clients to set, plan and reach personal and professional goals.
- Maintained a thorough understanding of all products, services and programs offered by the organization.
- Compiled weekly summaries detailing key metrics such as total number of calls received or resolved cases.
- Drafted letters, emails, memos and other correspondence.
NEW MEXICO MEDICAID
NEW MEXICO HCA
Albuquerque, New Mexico
01.2023 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Patient Care Coordinator
UNM Hospital
Albuquerque, New Mexico
08.2011 - 12.2022
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Assisted patients with intake forms and insurance verification processes.
- Communicated effectively with medical professionals regarding patient needs and concerns.
- Maintained accurate patient records using electronic health record systems.
- Provided education to patients about treatment options and healthcare services available.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care plans.
- Updated and organized patient files to ensure compliance with regulatory standards.
- Addressed patient inquiries promptly, fostering a supportive environment for care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
- Communicated with patients to ensure quality of care and develop care plans.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans.
Education
CERTFIED MEDICAL ASSISTANT - MEDICAL
Pima Medical Institute
Albuquerque, NM04.2005
Skills
- Case documentation
- Legal research
- Client communication
- HIPAA compliance
- Customer service
- Conflict resolution
- Problem solving
- Time management
- Team collaboration
- Appointment scheduling
Languages
SPANISH
Professional Working
Education and Training
other
Timeline
CHIEF CLIENT ADVOCATE
BEGUM AND COWEN LAW OFFICE
01.2025 - Current
NEW MEXICO MEDICAID
NEW MEXICO HCA
01.2023 - 08.2024
Patient Care Coordinator
UNM Hospital
08.2011 - 12.2022
CERTFIED MEDICAL ASSISTANT - MEDICAL
Pima Medical Institute