Amy Ou
New Braunfels,TX
Summary
Dynamic cybersecurity professional with extensive experience in team management and project oversight. Proven ability to enhance cybersecurity compliance and deliver exceptional technical support across diverse operations. Committed to driving efficiency in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Cybersecurity IT Specialist
Defense Information Systems Agency (DISA)
San Antonio, Texas
08.2022 - 02.2025
- Supported Defense Logistics Agency in high-security environments as cybersecurity and IT specialist.
- Provided remote technical support for users across all 50 states and global federal operations.
- Troubleshot VDI, Cisco Jabber, Cisco AnyConnect, CIC, and Palo Alto GlobalProtect issues.
- Resolved computer, network, printer, email, and application issues with high success rates.
- Managed user accounts and access for DoD, NSA, law enforcement, and emergency service agencies.
- Utilized Dameware, Microsoft Teams, and VDI tools to diagnose enterprise-level technical issues.
- Coordinated ticket tracking and follow-up support in fast-paced, high-volume environments.
- Recognized for exceptional problem-solving skills and mission-critical technical support.
IT Chief & Cybersecurity Specialist
United States Army
San Antonio, Texas
10.2008 - 09.2022
- Managed $1.5 million super sentinel satellite communications command center for homeland defense and emergency operations.
- Established and supported 200+ workstation joint inter-agency operations center during COVID-19 response.
- Administered IT equipment, active directory services, and user support for over 120 units.
- Provided tier II/III technical support and enterprise IT assistance across multiple states.
- Led enterprise migration and Windows upgrade projects for 2,500+ systems.
- Monitored network operations and cyber threats across Pacific regions including Guam and Japan.
- Conducted cybersecurity threat analysis with military intelligence and NSA personnel.
- Enforced information security compliance through vulnerability scans and system security checks.
Client Services Technician
Salient CRGT / GOVCIO
Universal City, Texas
03.2021 - 06.2022
- Provided technical and customer support in secure military environments.
- Managed Active Directory accounts and system access for over 150 personnel.
- Delivered remote support via Microsoft Teams and remote desktop tools.
- Resolved VOIP software and network connectivity issues on workstations.
- Educated users on cybersecurity awareness and troubleshooting procedures.
- Supported Air Force personnel across legal, chaplain, and acquisition divisions.
- Enforced cybersecurity policies to maintain secure network operations.
- Deployed software updates while ensuring system security using HBSS and Group Policy tools.
Education
Associate of Applied Science - Cyber Security And IT
Wayland Baptist University
San Antonio05-2026
Associate of Applied Science - Networking Communication
DeVry Education
Long Beach, CA05-2016
Associate of Applied Science - Graphic Design
El Camino College
Torrance, CA08-2002
Associate of Applied Science - Micro-computers
El Camino College
Torrance, CA05-1998
Skills
- Information security and compliance
- Leadership and team management
- Project and administrative oversight
- Executive support and operations coordination
- Facility security and access control
- Database management and reporting
- Active directory and user administration
- Cybersecurity operations and vulnerability management
- Remote technical support and incident resolution
- ServiceNow ticketing and workflow management
- Secure access and virtual support tools
- Collaboration tools and documentation
Timeline
Cybersecurity IT Specialist
Defense Information Systems Agency (DISA)
08.2022 - 02.2025
Client Services Technician
Salient CRGT / GOVCIO
03.2021 - 06.2022
IT Chief & Cybersecurity Specialist
United States Army
10.2008 - 09.2022
Associate of Applied Science - Cyber Security And IT
Wayland Baptist University
Associate of Applied Science - Networking Communication
DeVry Education
Associate of Applied Science - Graphic Design
El Camino College
Associate of Applied Science - Micro-computers
El Camino College