Lisandra Perez
NAPLES,Florida
Summary
Accomplished Medical Assistant with a proven track record at NCH Physicians Group, enhancing patient care through expert clinical documentation and efficient medical supply management. Skilled in HIPAA compliance and fostering patient trust, demonstrated by superior customer service and direct patient care. Achieved significant improvements in clinic efficiency and patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
NCH Physicians Group
03.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Phlebotomist
NCH Physicians Group
03.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
Front Desk Receptionist
Day and Night Air Conditioning and Heating
01.2020 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelor of Science - Nursing
Florida SouthWestern State College
Fort Myers, FL09.2027
GED -
Capital High School
Helena, MT09.2005
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Phlebotomy
- Immunization Administration
- Specimens collection and processing
- Medical supply inventory
Certification
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
Timeline
Medical Assistant
NCH Physicians Group
03.2022 - Current
Phlebotomist
NCH Physicians Group
03.2022 - Current
Front Desk Receptionist
Day and Night Air Conditioning and Heating
01.2020 - 03.2022
Bachelor of Science - Nursing
Florida SouthWestern State College
GED -
Capital High School
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
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