Summary
Overview
Work History
Education
Skills
Timeline
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Lisandra Rivero Garbey

Lakeland

Summary

Dedicated professional with a proven track record at UVA Restaurant and Lounge, enhancing customer satisfaction through exceptional communication and guest service. Skilled in organization and detail-oriented tasks, I excel in environments requiring both hard and soft skills. Achieved significant improvements in service efficiency and customer loyalty by fostering warm relationships and resolving issues promptly.

Overview

9
9
years of professional experience

Work History

Restaurant Server

UVA Restaurant and Lounge
02.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took orders.
  • Kept areas clean and stocked to increase efficiency while working.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Custodian

UVA Reataurant and Lounge
11.2023 - Current
  • Emptied trash cans and recycling bins to keep establishment clean and free of germs.
  • Maintained clean and comfortable environments in the establishment by vacuuming, cleaning windows, and dusting.
  • Kept establishment spaces premises clean inside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.

Sales Associate

Mercado Antiguos Almacenes San Jose
03.2016 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor of Arts - BA in Humanities

Estudios Superior
Cuba
01-2005

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Detail-oriented

Timeline

Restaurant Server

UVA Restaurant and Lounge
02.2024 - Current

Custodian

UVA Reataurant and Lounge
11.2023 - Current

Sales Associate

Mercado Antiguos Almacenes San Jose
03.2016 - 04.2019

Bachelor of Arts - BA in Humanities

Estudios Superior

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Lisandra Rivero Garbey