LISANDRO MARRERO
Drug Mart
Lorain,OH
6
years of professional experience
Motivated and dependable professional with experience across manufacturing, retail, customer service, and sales. Skilled at building relationships with customers, solving problems, working efficiently in fast-paced environments, and consistently meeting performance goals. Adaptable, quick to learn, and committed to delivering excellent service while contributing to team success. Seeking an opportunity to continue growing professionally and make a positive impact within a dynamic organization.
Work History
Connectivity Expert
9 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Developed in-depth product knowledge to assist customers effectively and drive sales.
- Collaborated with team members to maintain an organized and visually appealing sales floor.
- Trained new associates on sales techniques, store policies, and inventory management processes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Stock Associate
4 Years 7 Months- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Transport packages to customers' vehicles.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Stock shelves, racks, and warehouse with new or transferred merchandise.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Keep records on the use and/or damage of stock or stock handling equipment.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
Energy Consultant
1 Year 4 Months- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Worked flexible hours across night, weekend, and holiday shifts.
- Collaborated with sales teams to align marketing initiatives with sales objectives, boosting revenue growth.
- Boosted sales revenue by developing and implementing strategic sales plans and negotiating favorable contracts.
- Boosted sales revenue by developing and implementing effective sales support strategies.
- Implemented effective sales strategies to optimize sales performance within the assigned territory.
- Collaborated with store management to improve sales strategies and meet sales goals.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Managed Number-member sales team activities to consistently meet Number% of sales quotas.
Customer Service Representative
1 Year 2 Months- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Trained new staff on operational procedures and customer service standards.
- Streamlined car wash processes to reduce wait times and improve service delivery.
- Managed scheduling of services to optimize workflow and resource allocation.
- Implemented feedback systems to gather customer insights for service improvement.
- Conducted regular quality checks to ensure adherence to company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Grill Cook
1 Year 4 Months- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Turn or stir foods to ensure even cooking.
- Season and cook food according to recipes or personal judgment and experience.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
- Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
- Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
- Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.
- Substitute for or assist other cooks during emergencies or rush periods.
Dishwasher
1 Year 4 Months- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep or scrub floors.
- Clean garbage cans with water or steam.
- Sort and remove trash, placing it in designated pickup areas.
- Receive and store supplies.
Waiter
1 Year 4 Months- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Take orders from patrons for food or beverages.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Inform customers of daily specials.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Escort customers to their tables.
- Provide guests with information about local areas, including giving directions.
Crew Member
5 Months- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Clean, stock, and restock workstation.
- Pre-cook items such as bacon, to prepare them for later use.
- Prepare and serve beverages such as coffee and fountain drinks.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Education
High School Diploma
- Relevant Coursework
- Personal Finance
- Extracurricular Activities
- Baseball Team
Skills
Teamwork & Collaboration
Oral & Written Communication
Professionalism & Strong Work Ethic
Ability to work under pressure
Negotiation & Persuasion
Analytical Skills
Problem Solving
Perseverance
Organization
Adaptable
Timeline
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