Lisa Pham
Summary
Polite and hospitable, customer-focused front desk candidate with exceptional communication skills and telephone etiquette, dedicated to assisting guests with reservations and payments while fulfilling their demands and minimizing concerns with a positive attitude. Easily adaptable to high-pressure, dynamic situations with a high degree of accuracy to ensure a successful work environment.
Overview
7
7
years of professional experience
Work History
Head Cake Decorator
Baskin Robins
05.2022 - Current
- Handled customer phone calls regarding policies, inquiries, cancelled orders, and ordering conflicts with a positive and helpful manners.
- Verified accuracy of orders while meeting strict deadlines on producing completed cake products.
- Managed and stocked product inventory and ordered new supplies as needed.
- Kept work area neatly organized by maintaining work surfaces clean and orderly.
- Mentored junior decorators in advanced techniques, fostering a supportive learning environment for continuous skill development.
- Assisted with customer service to maintain an efficient workflow and ensure customer satisfactory
- Completed cash and card transactions with accuracy and minimal losses
Head Hostess
Gen Korean BBQ House
03.2018 - 03.2020
- Contributed to a positive and effective work environment by maintaining a professional demeanor and encouraging open communication among team members in.
- Accurately assigned work tasks and coordinated operations of dining room personnel to provide prompt and successful service to patrons in a fast-paced environment.
- Governed dining area with leadership talents and organizational strategies focused on accurately balancing guest and business needs.
- Handled guest complaints with tact and diplomacy, working courteously to find satisfactory resolutions promptly, streamlined the seating process for increased efficiency and reduced wait times for guests.
- Operated a balanced cash register to record transactions accurately and efficiently to handle multiple payment methods securely, minimizing discrepancies and maintaining accurate arithmetic computations.
Education
Associate of Arts - Nursing
De Anza College
Cupertino, CA04-2022
Skills
- Competent in quickly learning and prioritizing tasks to ensure an effective workflow in operations
- Strong analytical, communication, writing, and accurate documentation skills
- Able to work well both independently and as a team member with minimal supervision
- Competent in critical thinking, processing, and analyzing data
- Knowledgeable on basic computer skills
- Proficient in arithmetic knowledge
Languages
Vietnamese
Native or Bilingual
Spanish
Elementary
Timeline
Head Cake Decorator
Baskin Robins
05.2022 - Current
Head Hostess
Gen Korean BBQ House
03.2018 - 03.2020
Associate of Arts - Nursing
De Anza College
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