Hi, I’m
LISA SHAWN TYE
Phoenix,AZ
Summary
Articulate, customer focused, and results oriented professional with over 10 years of experience. An organized, detail oriented and flexible individual, able to strategize and prioritize effectively to accomplish multiple tasks, remaining calm under pressure in a fast paced, performance driven environment. Excellent communicator with strong interpersonal skills and the ability to recognize and respect different perspectives.
Overview
4
years of professional experience
Work History
Consumer Cellular
CSR
11.2018 - 12.2022
Job overview
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Communicating and coordinating with colleagues as necessary
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Maricopa Community Colleges - Scottsdale Community CollegeScottsdale, AZ
from Business Administration
05.2024
Landmark WorldwideScottsdale, AZ
from Leadership Program
09.2013
Skills
- Building Customer Trust and Loyalty
- Customer Account Management
- Efficient and Detail-Oriented
- Interpretation and Translation Services
- Promoting Brand and Company Identity
Timeline
CSR
Consumer Cellular
11.2018 - 12.2022
Maricopa Community Colleges - Scottsdale Community College
from Business Administration
Landmark Worldwide
from Leadership Program
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