Lisbeht Vega
Salem,OR
Summary
My objective is to work for an employer where I can use my work ethic and gain more experience within the job setting. I like to learn new skills and utilize my own experience to perfection. I am a hard worker, and strive in a team working environment. I put a lot of pride and integrity in what I do.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Representative
Consumer Cellular
- Helped troubleshoot different kinds of electronic devices
- Average calls 40 to 60 calls a day
- Talking to customers and entering the information in the system
- Accomplished sales goals and organization mission by completing related results as needed
- Multitasked systems while providing customer service and resolving customer needs.
Cashier
Burger King
- Collaborated with teams of 5-10 in a busy, fast-paced work environment to deliver top-quality Customer Service
- Communicated effectively with customers to maintain food order accuracy.
Volunteer
Coat Drive A.C. Gilbert Discovery Village
- Organized donated inventory to prepare for efficient distribution by volunteers for low-income families.
Lead Customer Resolution Representative
Wells Fargo
06.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- I Support less experienced Customer Resolution team in interpreting and understanding complex policies as well as managing group projects
- Provide guidance and subject matter expertise to immediate Customer Resolution team on performing comprehensive review of customer complaints
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Advanced Microsoft Office skills Ability to navigate multiple computer systems
- Ability to communicate confidentially and professionally Ability to organize and manage multiple priorities Ability to interact with integrity and a high level of professionalism with all levels of team members
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
High School Diploma -
McNary High School
Keizer, OR01.2016
Skills
- Customer Support
- Technical Troubleshooting
- Lead prospecting
- Expense Reporting
- Retention Strategies
- Paperwork Processing
- Records Management
Timeline
Lead Customer Resolution Representative
Wells Fargo
06.2023 - Current
Representative
Consumer Cellular
Cashier
Burger King
Volunteer
Coat Drive A.C. Gilbert Discovery Village
High School Diploma -
McNary High School