Lisbeth B. Gonzalez
Charlotte ,N.C
Summary
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence. Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
1
1
Certification
Work History
Store Manager
Sun Glass Hunt
Charlotte
01 2026 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Sales Manager
7 For All Mankind
Charlotte N.C
06 2017 - 11 2025
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Sales Associate
Michael Kors
Charlotte NC
08 2016 - 09 2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
Bebe
Charlotte NC
05 2013 - 03 2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Improved product accessibility by efficiently organizing back stock inventory and maintaining a clean storage area.
- Participated in seasonal inventory audits, diligently counting products to ensure accuracy in reported figures.
- Assisted in store layout changes by relocating back stock items to appropriate areas, ensuring seamless transitions for customers and staff.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Representative
Iqor
Charlotte NC
02 2010 - 03 2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Translator and Interpreter
One Call Medical
N.C
03 2015 - Current
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Facilitated smoother surgical procedures by serving as an intermediary between surgeons and non-English speaking patients during preoperative consultations.
- Increased patient satisfaction with their healthcare experience through timely and accurate translation support.
- Interpreted spoken and written languages other than English and vice versa.
- Streamlined communication between healthcare professionals and patients by providing precise translation services in realtime.
Education
A.L.P High School
06.2025
Skills
- Fluent in Spanish and English
- Teamwork and Collaboration
- Excellent Communication
- Decision-Making
- Good Telephone Etiquette
Certification
- Licensed CNPR - 2023
- NAPSR- National Association of Phamaceutical Sales Representive
- CNPR Certification Number-712772023
- CSP - Certified Sales Professional
Timeline
Store Manager
Sun Glass Hunt
01 2026 - Current
Sales Manager
7 For All Mankind
06 2017 - 11 2025
Sales Associate
Michael Kors
08 2016 - 09 2023
Sales Associate
Bebe
05 2013 - 03 2017
Customer Service Representative
Iqor
02 2010 - 03 2013
Translator and Interpreter
One Call Medical
03 2015 - Current
A.L.P High School