Lisbeth Marquez

• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Assisted customers by answering questions and fulfilling requests.
• Educated employees on register use, merchandising and customer service.
• Helped customers complete purchases, locate items and join reward programs.
• Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.

• Worked to build relationships with customers and built potential for additional sales.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Listened to clients and introduced solutions to satisfy business and personal needs.

Offering the customer the product and explaining the operation of the steam irons and refund policies