Lisbeth Rubio Martinez
Columbus,OH
Summary
Results-driven professional with over four years of retail excellence and a proven track record of leadership as a Team Lead at both Party City and Volunteers of America. Currently a Pacesetter at Nordstrom, recognized for consistently exceeding sales targets and delivering high-end client experiences through expert product knowledge. Transitioning into the eye care industry with a focus on becoming a Certified Optician/Technician by Fall 2026. Bringing a unique blend of technical aptitude, leadership experience, and a commitment to providing exceptional patient care within the Columbus optical community
Overview
4
4
years of professional experience
Work History
Sales Associate
Nordstrom
columbus, oh
10.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Upsold additional items based on customer interests and needs.
- Provided exceptional service to build customer loyalty and satisfaction.
- Created promotional strategies that enhanced sales volume and customer engagement.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Participated in inventory management to ensure product availability and accuracy.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves to maintain sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Participated in weekly team meetings to align on performance goals and strategies.
- Cultivated relationships with peers and management to foster collaboration and team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on product features and benefits for informed decisions.
- Collaborated with team members to achieve daily sales goals.
- Provided accurate information about products, prices and services.
- Assisted customers in selecting products that met their needs.
- Provided exceptional service to build customer loyalty and satisfaction.
Team Lead
Volunteers Of America Of Greater Ohio - Voago
columbus, OH
01.2024 - 10.2024
- Led team in daily operations and project execution.
- Facilitated communication among staff, volunteers, and community partners to ensure alignment on goals and initiatives.
- Supported conflict resolution among team members to maintain a positive environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Oversaw inventory management, including sorting and pricing donated items.
- Created visual displays to enhance merchandise presentation and attract customers.
- Ensured that merchandise was accurately priced according to predetermined guidelines.
- Analyzed sales data to identify trends and make proactive decisions regarding product selection.
- Reviewed weekly reports on operational performance metrics.
- Delegated tasks appropriately according to individual skill sets.
- Collaborated with the manager to establish achievable team goals and tracked progress to ensure accountability.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Formulated strategies that enhanced team productivity and elevated customer service standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Lead
Party City
Columbus, OH
03.2022 - 01.2024
- Resolved customer issues with friendly, knowledgeable service, enhancing overall satisfaction.
- Identified needs of customers promptly and efficiently.
- Collaborated with clients to capture their vision and preferences for designs.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Oversaw inventory management to ensure prompt order fulfillment.
- Generated monthly reports on inventory levels, sales figures, and other metrics related to fulfillment operations.
- Updated online product listings, maintaining accurate descriptions and stock counts.
- Oversaw balloon supply inventory and ordered materials regularly.
- Selected products and items from shelves and pallets for customer orders.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Maintained accurate records of all transactions in our database system.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Education
High School Diploma -
Columbus North International High School
Columbus, OH03-2021
Skills
- Sales strategy
- Inventory management
- Visual merchandising
- Cash handling
- Using POS systems
- Order fulfillment
- Sales training
- Performance analysis
- Computer proficiency
- Planning skills
- Time management
- Team leadership
- Teamwork and collaboration
- Effective communication
- Relationship building
- Relationship management
- Problem resolution
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Elementary
Accomplishments
Nordstrom pacesetter
Timeline
Sales Associate
Nordstrom
10.2024 - Current
Team Lead
Volunteers Of America Of Greater Ohio - Voago
01.2024 - 10.2024
Team Lead
Party City
03.2022 - 01.2024
High School Diploma -
Columbus North International High School