Lisde Volhov
Arlington,Texas
Summary
Dedicated, reliable and loyal professional with 29 years experience in the Finance/ Banking Industry, 20+ years of which have been in all aspects of the Mortgage Industry. Starting in customer service gave me a head-start on how to treat the customer. Expanding my knowledge in to loan processing, underwriting, closing review & funding have helped make the transition to the technology side of mortgages a bit smoother. I feel that my experience in the mortgage industry has enabled me to develop and become a valuable asset to your company.
Overview
23
23
years of professional experience
Work History
Mortgage Manager, Technology
PrimeLending
04.2013 - Current
- · Managed a team of product technicians that focus on meeting Customer Service efficiency and quality standards.
- · Monitor employee performance to ensure production and quality standards.
- · Manage and support the needs related to our CRM (Customer Relationship Management) Software.
- · Manage escalated tickets from Application Support and/or other business partners by troubleshooting the issue, engaging internal teams and/or vendors. Work with them to resolve reported issues, including gathering information on reported bugs and developing temporary workarounds.
- · Understand the role of the system and how it communicates with other integrated systems, applications, and vendor tools.
- · Respond to questions and influence the client regarding the system structure, how it functions and how their role is directly impacted by the system.
- · Build and maintain effective relationships with internal clients, departments leads and outside vendors in support of the systems and corporate processes.
Sr. Mortgage Underwriter
CitiFinancial
03.2001 - 07.2012
- Sr. Mortgage Processor
- · Maintained elite levels of application quality.
- · Created a processing checklist to improve the quality of the processing dept.
- · Reviewed and cleared titles and appraisal for mortgages.
- · Adhere to and disclose RESPA, TILA, Good Faith Estimate Disclosure
- · Assisted in training in all departments and audit review for the Puerto Rico Processing Center
- Underwriting
- · 5 years Real Estate applications, 1-year personal loans
- · Analyzed credit worthiness and assessed loan risk.
- · Reviewed and calculated income for real estate and personal loans
- · Reviewed titles and appraisals to maintain audit requirements.
- Funder / Reviewer
- · Reviewed applications to ensure high quality product.
- · Versed in all mortgage documents.
- · Final review of application to ensure loan was compliant and ready for closing.
Education
Associate of Arts - Business
Mountain View College
Dallas, TexasGeneral Diploma -
Grand Prairie High School
Grand Prairie, Texas01.1993
Skills
- Fluent in written and conversational Spanish and English
- Adaptability and Flexibility
- Previously Licensed in Texas, Wisconsin, Ohio, Oklahoma, Indiana, New Mexico, and Louisiana, NMLS #227874
Timeline
Mortgage Manager, Technology
PrimeLending
04.2013 - Current
Sr. Mortgage Underwriter
CitiFinancial
03.2001 - 07.2012
Associate of Arts - Business
Mountain View College
General Diploma -
Grand Prairie High School