Andrew (Lise) Lopez Lozano
Mission Viejo,CA
Summary
Proven to excel in high-volume dining environments, I leveraged my exceptional customer service and sales techniques at Soba Izakaya Minami to significantly enhance guest satisfaction and repeat business. My strong work ethic and dedication to cleanliness standards fostered a collaborative and efficient team dynamic, driving seamless service delivery and operational excellence.
Motivated kitchen worker ready to build foundation in food service. Eager to learn all kitchen roles and contribute to team success. Dependable, reliable and hardworking with basic cleaning, sanitizing and stock management skills.
Overview
3
3
years of professional experience
Work History
Server
Soba Izakaya Minami
05.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Dishwasher
Oso Creek Golf Course
06.2020 - 08.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Assisted with cooking when chefs needed an extra hand or were required to put their focus to customer interactions
Education
Associate of Arts - Jazz Trombone
Saddleback College
Mission Viejo, CA05.2025
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Soba Izakaya Minami
05.2023 - 10.2023
Dishwasher
Oso Creek Golf Course
06.2020 - 08.2020
Associate of Arts - Jazz Trombone
Saddleback College
High School Diploma -
Mission Viejo High School
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