Liseberthe Mondestin
Gainesville,GA
Summary
Dynamic professional with extensive experience at Walmart Home Office, excelling in customer service and problem-solving. Proven track record in enhancing team performance and streamlining processes, data entry, resulting in reduced case resolution time. Skilled in staff training and development, with a strong focus on achieving operational goals and maintaining high-quality standards. High metrics.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Family Dollar
Gainesville, GA
05.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and customer service skills.
- Streamlined inventory processes to maintain optimal stock levels.
- Implemented promotional displays, increasing product visibility and customer engagement.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Clean surroundings of area
Senior Resolution Coordinator
Walmart Home Office
Bentonville, AR
08.2023 - Current
- Assisted in resolving Walmart sellers/vendors inquiries and issues through effective communication system using seller center or inbound calls to our Walmart contact support
- Supported documentation processes for tracking resolutions and follow-ups with customer return trackers made by team managers
- Collaborated with team members to streamline resolution workflows and improve efficiency With team meetings on zoom and slack channels
- Conducted research on seller concerns to identify patterns and recommend solutions using internal articles or workflows in team.
- Maintained organized records of sellers interactions and resolutions for reference.
- Participated in training sessions to enhance knowledge of resolution strategies and tools with zoom and upper highs.
- Managed high volumes of cases while maintaining a strong focus on quality assurance for case time and reopens of cases.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making and keep tabs on new updates .
- Continuously improved personal knowledge of industry best practices and emerging trends in dispute resolution, contributing to professional development and enhanced job performance.
- Reduced seller case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills. And transferring cases in between skilled queues for each case issues
- Implemented standardized processes for tracking case progress on internal systems like sales force and seller center , allowing for improved monitoring and more efficient case management.
Warehouse Associate
Walmart Distribution Center
Pompano Beach, FL
03.2020 - 08.2023
- Operated/trained on standup forklift and pallet jacks to transport Walmart materials for new stores being built efficiently within warehouse environment.
- Assisted with warehouse team by accurately scanning and labeling products for tracking in between shelves of sorting
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to ensure timely loading and unloading of shipments and set up for dock areas.
- Prepared orders for shipment by picking, packing, and labeling merchandise using Walmart devices
- Performed inventory control for materials such as shelves pegs and etc for new stores
- Consistently lifted materials weighing as much as 50-90 lbs manually or with pallet jacks and electric powered standing pallet Jack
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures by our team managers
- Manually or mechanically loaded and unloaded materials from pallets, lifting devices
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks electric floor cleaner safely while moving products throughout the facility.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Gathered in meetings with team to discuss work plan for the day and Walmart plans and stores that are incoming to warehouse
- Used shrink machine for materials to be ready for shipping
- Worked in heated and cold conditions and have to stand for up to 12 hours
Warehouse Worker(temp)
ShipMonk
Fort Lauderdale, FL
01.2020 - 03.2020
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to optimize workflow and meet daily production goals.
- Utilized inventory management systems to track stock levels and assist with restocking efforts.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Worked in very hot, crowded and cold environments and stand up for up to 10 hrs
- Lift up to 50+ pounds of boxes or push boxes down lines
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
Guest Service Member
Race Trac
Fort Lauderdale
11.2018 - 12.2019
- Assisted in resolving Walmart sellers/vendors inquiries and issues through effective communication system using seller center or inbound calls to our Walmart contact support
- Supported documentation processes for tracking resolutions and follow-ups with customer return trackers made by team managers
- Collaborated with team members to streamline resolution workflows and improve efficiency With team meetings on zoom and slack channels
- Conducted research on seller concerns to identify patterns and recommend solutions using internal articles or workflows in team.
- Maintained organized records of sellers interactions and resolutions for reference.
- Participated in training sessions to enhance knowledge of resolution strategies and tools with zoom and upper highs.
- Managed high volumes of cases while maintaining a strong focus on quality assurance for case time and reopens of cases.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making and keep tabs on new updates .
- Continuously improved personal knowledge of industry best practices and emerging trends in dispute resolution, contributing to professional development and enhanced job performance.
- Reduced seller case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills. And transferring cases in between skilled queues for each case issues
- Implemented standardized processes for tracking case progress on internal systems like sales force and seller center , allowing for improved monitoring and more efficient case management.
Education
High School Diploma - Graduate
Stranahan High School
Fort Lauderdale, FL06.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Goal setting
- Data entry
- Multitasking
Accomplishments
Working in the past years I’ve accomplished many goals that I set where as I start in one position and work my hardest to make it to a higher position I’ve accomplished to have great metrics in any context center environment and accomplished being recognized
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
Languages
French
Native or Bilingual
Timeline
Assistant Manager
Family Dollar
05.2024 - Current
Senior Resolution Coordinator
Walmart Home Office
08.2023 - Current
Warehouse Associate
Walmart Distribution Center
03.2020 - 08.2023
Warehouse Worker(temp)
ShipMonk
01.2020 - 03.2020
Guest Service Member
Race Trac
11.2018 - 12.2019
High School Diploma - Graduate
Stranahan High School