LISET FLORAT ALVAREZ
Honolulu,HI
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Communicative and dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
1
1
year of professional experience
Work History
Server
Mediterranean Restaurant
Honolulu , Hi
02.2022 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Hostess
Blind Ox
Honolulu, HI
08.2021 - 12.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Documented reservations and communicated changes to guests.
- Assisted managers with quickly resolving service- and food-related issues.
Manager on Duty
Isabella Restaurant
Camaguey , Cuba
07.2017 - 10.2017
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
M.D. - Medicine
Medical School Carlos J Finlay
CUBA07.2017
Skills
- Food and Beverage Service
- High-Volume Dining
- Warm and Friendly
- Team Player
- Special Requests and Substitutions
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Customer Service and Rapport
- Menu Memorization and Presentation
- Cool Under Pressure
- Conflict and Complaint Resolution
- Guest Satisfaction
- Natural Leadership
- Cocktail Knowledge
- Billing and Payment Processing
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Italian
Limited Working
Turkish
Elementary
English
Native or Bilingual
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