Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Liseth Montalvan

Elizabeth,New Jersey

Summary

Proven leader and empathetic communicator, I elevated customer satisfaction at The Mills Gardens through expert problem-solving and team collaboration. Skilled in organization and adaptability, I significantly contributed to a nurturing and efficient environment, showcasing a commitment to excellence and a continuous willingness to learn.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

The Mills Gardens
Elizabeth, New Jersey
10.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Processed payments for customers using cash, credit cards, or vouchers.
  • Maintained a neat work area by organizing supplies, cleaning surfaces regularly.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Child Care Provider

Alejandra Ramirez
Elizabeth, New Jersey
04.2019 - 11.2019
  • Prepared meals according to dietary requirements of each child.
  • Assisted with homework completion as needed.
  • Monitored children's play activities to verify their safety.
  • Instructed children about proper behavior such as sharing toys with others.
  • Provided safe, nurturing and stimulating environment for children in own home.
  • Ensured physical and emotional well-being of children through activities such as reading, playing games and outdoor play.
  • Observed behavioral changes in the children I cared for and reported them immediately to parents.

Education

Associate Degree in Nursing - Registered Nursing (RN)

Union County College
Elizabeth, NJ
06-2027

EKG - E.K.G Technician

FMTI
West New York, NJ
09-2024

Phlebotomy - Phebotomy Technician

FMTI
West New York, NJ
09-2024

CMA - Clinical Medical Assistant

FMTI
West New York, NJ
09-2024

Member - Supera Program And Ecuadorian Group

Kean University
Union, NJ
04-2024

High School Diploma -

Alexander Hamilton Preparatory Academy
New Jersey
06-2022

Skills

  • Problem-solving
  • Customer service
  • Team building
  • Leadership
  • Tolerance
  • Organization
  • Discipline
  • Empathy
  • Adaptability
  • Willingness to learn
  • Collaboration
  • Team work
  • Motivated
  • Communication
  • Conflict resolution
  • Verbal and written

Languages

Spanish
Native/ Bilingual
English
Professional

Affiliations

  • CCT,School of General Studies/ Kean University, Union, NJ.

Volunteer in T2K Safer Sex Workshop. 09/2022

  • CCT, School of General Studies/ Kean University, Union, NJ.

Volunteer in TK2 Student Wellness Workshop. 10/2022

  • CCT, Center for Leadership and Services/ Kean University, Union, NJ.

Volunteer in Holiday Boutique Volunteers Needed. 12/2022

Accomplishments

  • Awarded University Scholarship
  • Graduated with Honors, [School Alexander Hamilton], Awarded for achieving a GPA OF 3.5 or higher in every semester of enrolled, 2018-2022.
  • President's Education Awards Program awarded for exceptional achievement in secondary education.
  • Member of the National Junior Honor Society (NJHS).

Timeline

Customer Service Manager

The Mills Gardens
10.2022 - Current

Child Care Provider

Alejandra Ramirez
04.2019 - 11.2019

Associate Degree in Nursing - Registered Nursing (RN)

Union County College

EKG - E.K.G Technician

FMTI

Phlebotomy - Phebotomy Technician

FMTI

CMA - Clinical Medical Assistant

FMTI

Member - Supera Program And Ecuadorian Group

Kean University

High School Diploma -

Alexander Hamilton Preparatory Academy

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Liseth Montalvan