Lisette Hernandez
NYU Langone Health
Lynbrook,NY
1
Language
18
years of professional experience
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
Medical Secretary
10 Months- Manage patient scheduling, appointment coordination, and physician calendars to optimize provider time and streamline office operations.
- Coordinate referrals, insurance verifications, and pre-authorizations to facilitate timely access to medical services and specialists.
- Maintain accurate and comprehensive patient records in accordance with HIPAA and organizational privacy requirements.
- Serve as a primary point of contact for patients, providers, and staff, addressing inquiries and routing messages appropriately and promptly.
- Communicate appointment details, preparation instructions, required forms, and follow-up information to patients.
- Monitor appointment confirmations, manage waitlists, and assist with rescheduling and appointment changes.
- Coordinate referrals and document relevant information in patient charts to ensure continuity of care.
- Obtain insurance authorizations for procedures and services as required.
- Manage front desk operations, including greeting patients, answering calls, taking messages, and addressing patient concerns professionally.
- Process incoming and outgoing faxes and mail, including medical records, referrals, forms, and other clinical documentation.
- Prepare standard letters, forms, and other administrative documents as needed.
- Train new staff on administrative procedures, scheduling workflows, and office protocols.
- Identify and implement workflow improvements to increase efficiency and support daily office operations.
- Provide administrative support to physicians and office staff, including filing, copying, faxing, and document management.
FGP Schedl Intake/Schedl
3 Years- Promote a positive patient experience through all patient interactions in person or by phone or other media
- Ensure availability of treatment information by retrieving and updating patient records
- Verify insurance information and obtain information needed to schedule and bill for services
- Responsible for greeting patients and performing intake functions including registration, form collection, updating information, and co-payment collection
- Monitor Department Appointment Report (DAR) for checkmark kick-outs, appointment bumps, insurance flags, and patients who need further assistance
- Promote the utilization of CheckMate kiosks. Greets and assists patients in using the checkmate kiosk when needed
- Monitor waiting areas to identify and communicate wait times
- Perform check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments needed. Promote the use and sign-up of MyChart
- Answer phone calls and requests in a professional and patient friendly manner
- Schedule routine appointments and follow-ups for visits
- Collect and ask patients to sign any missing patient related information
- Address patients and callers in a pleasant and professional manner while screening and or handling calls. Take messages or direct calls to appropriate person or area
- Release needed records in accordance with HIPPA and FGP ROI guidelines. Document disclosures in EPIC and fulfill requests within a 10 day timeframe
- Refer all inquiries regarding pre-authorizations/certification to the appropriate person or area
- Monitor and complete assigned administrative in-basket messages in a timely manner and according to practice guidelines
- Remain current on latest best practices, policies and protocol (including workflow updates, FOCUS trainings, and job related tasks)
- Maintain cleanliness of both personal and patient space, including waiting areas and restock supplies as needed
- Perform other related duties as needed by providers and supervisors
Administrative Assistant to Vice Chair/Residency Director, Family Medicine
2 Years 6 Months- Provided administrative support to the Program Director concerning office management issues and activities as well as the status of projects related to the current and incoming residents
- Scheduling meetings, conference calls, web-based meetings, and resolved scheduling conflicts as they occur
- Maintaining a calendar of day-to-day and long-range projects, actions, activities, and appointments
- Coordinating technical support commensurate with the assignment and arranging quick-fix responses as appropriate, such as computer and telephone equipment
- Receiving visitors, answering telephone calls and electronic mail messages and providing assistance or directing to appropriate officials as necessary
- Disseminated incoming correspondence to appropriate departments for efficient communication.
- Decided on routine items during manager's absence to maintain workflow.
- Maintaining payroll information by collating, calculating and entering data
- Updating payroll records by entering any changes to employee
- Resolving payroll discrepancies and answering any employee payroll queries
- Maintaining payroll operations according to company policies and procedures
- Issuing W-2 forms to employees
Ambulatory Care Representative
5 Years 5 Months- Greet and receive patients professionally
- File documents regarding patient records
- Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of co-payments, etc.
- Answer phone calls and redirect them to the correct party
- Maintain knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
- Actively participate in creating and implementing improvements to achieve clinical, satisfaction and or efficiency outcomes
- Perform other tasks as assigned
Pharmacy Technician
7 Years 2 Months- Interpret and enter prescriptions
- Resolve insurance-related issues and assist patients with various forms of financial assistance
- Professional filling of prescriptions (right medication, right dosage, right amount)
- Identify medications requiring special storage and or handling, such as hazardous medications and or refrigerated medications
- Identify and assemble supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, band-aids
- Communicate directly with patients over the phone to assist them in the awareness of their medications
- Inventory Control (maintaining a lean inventory)
- Actively participate as process improvement line initiatives
Education
High School Diploma
Skills
Customer service experience
Team player
Excellent time management skills
Punctuality
EPIC
Outlook
Kronos
Microsoft Word
Fluent in Spanish
HIPAA guideline compliance
Complex Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Medical Secretary
NYU Langone Penn District
12.2025 - CurrentRead More
FGP Schedl Intake/Schedl
NYU Langone Health
10.2023 - CurrentRead More
Administrative Assistant to Vice Chair/Residency Director, Family Medicine
Jamaica Hospital Medical Center
03.2021 - 09.2023Read More
Ambulatory Care Representative
Jamaica Hospital Medical Center
10.2015 - 03.2021Read More
Pharmacy Technician
Van Wyck Prescription Center
08.2008 - 10.2015Read More
Hillcrest High School
High School Diploma
Read More