Lisette Marrero
Fort Lee,NJ
Summary
Highly accomplished healthcare professional with extensive years in the healthcare industry. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Exceptionally developed organizational and communication skills offering outstanding office administration with multitasking abilities.Team player seeking a respected organization that values hard work and dedication.
Overview
25
25
years of professional experience
Work History
Medical Secretary
Hackensack Meridian Health System
Hackensack, New Jersey
09.2024 - Current
- Greet patients upon arrival, collect medical history, and verify insurance coverage.
- Assist with check-in and check-out of patients in an efficient manner, ensuring all necessary forms are completed accurately.
- Coordinate referrals between primary care physicians and specialists as required.
- Pre-register patient demographics and insurance information prior to each visit including updating existing information.
- Utilize medical software for patient registration, scheduling, rescheduling and records management.
- Answer heavy phone calls, direct inquiries, and provide exceptional patient service.
- Process payments for co-pays or services rendered using computerized billing software programs.
- Monitor patient messages sent via email or phone message system and respond accordingly.
- Conduct follow-up calls to patients for appointment reminders.
- Transmitting medical records and other correspondence by mail, e-mail, or fax.
- Prepare correspondence such as letters, reports or memos on behalf of the office staff.
- Facilitate communication between patients, physicians, and other healthcare professionals.
- Maintain accurate patient records and filing systems according to establish policies and procedures.
- Ensure HIPAA compliance is maintained throughout the practice by following protocols.
Medical Secretary
Advanced Cardiology Institute
Fort Lee, NJ
09.2020 - 09.2024
- Meet and greet patients at check in, gather all patient personal and financial information to register new patients or update existing patient demographics.
- Verified insurance eligibility electronically, office policies and legally-required documents.
- Moved patients through registration process and prepared for clinical staff, maximizing patient flow.
- Performed check-out functions including providing after visit summary information, scheduling followup visits, procedures and referrals, collected any time-of-service payments as needed.
- Provided administrative support to medical staff, including data entry and document preparation.
- Promoted the use and sign-up on MyChart.
- Answered heavy telephones, schedule appointments, triage and route phone calls, take messages and follow up to verify receipt of critical information.
- Monitored intake work queue for timely intake completion.
- Scanned all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
- Maintained patient privacy and confidentiality according to HIPAA requirements at all times.
- Served as a reliable liaison between patients and healthcare providers.
Unit Secretary
Holy Name Medical Center
Teaneck, NJ
03.2020 - 03.2021
- Assisted the Unit Director / Clinical Coordinator and / or Charge Nurse in the effective and efficient functioning of the nursing unit including coordination of information, unit organization and communication with other departments and physicians.
- Supported medical unit by answering multi-line phones and providing clerical support.
- Obtained demographic and insurance information from patients in a pleasant, efficient manner and inputed data accurately into the patient management system.
- Coordinated any follow-up appointments or assisted in scheduling outside referral appointments.
- Assembled and prepare new charts for admissions / transfers, completed all clerical admission and discharge paperwork.
- Ensured charts are completed, contents are in proper sequence and placed in appropriate areas for health information.
- Acted as a receptionist for the unit by directing, assisting and communicating to patients, families, visitors, coworkers and other departmental personnel.
- Checked unit inventories, storeroom and office supplies; place supply orders as indicated by the unit director.
Business Office Manager
Liberty Endoscopy Center
New York, NY
12.2016 - 12.2019
- Ensured timely and efficient onboarding and credentialing of GI providers, followed up on action items and communicated findings to the appropriate team members.
- Provided oversight of the daily administrative operations for a GI ambulatory surgery center.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Maintained employee records, including payroll, vacation time and benefits information.
- Supervised all front desk staff and responsible for the overall front office operations including but not limited to patient scheduling, registration, data entry, time of service collections, deposits.
- Prioritized call through screening process, transferred calls, recorded messages and delivered to appropriate personnels.
- Processed invoices, purchase orders and other related paperwork required for business operations.
Administrative Assistant
Manhattan Endoscopy Center
New York, NY
12.2011 - 12.2016
- Facilitated and coordinated patient medical procedures for 45 physicians in an ambulatory surgical center featuring 7 operating rooms.
- Supervised office staff members in daily tasks and performance to improve accuracy and efficiency.
- Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction.
- Managed the receptionist area, including greeting patients, check-in patients and collect personal, medical, and insurance information.
- Responded to high volume internal and external communications, emails and in-person requests for information.
- Compiled and produced documents and reports, filed, copied or faxed required papers to appropriate parties.
- Demonstrated superior patient interaction and consideration while maintaining strict patient confidentiality in accordance with HIPAA.
- Received incoming packages, postage mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Managed office and medical supply inventories; received deliveries and organize supplies in stockrooms and exam rooms.
Administrative Assistant
New York, NY
06.2000 - 12.2011
- Provided administrative front desk duties in a multi-specialty medical facility.
- Maintained the reception area, performed a variety of secretarial and clerical duties necessary to run the front desk effectively and efficiently.
- Greeted visitors and directed to the appropriate department, answered inquiries, and created a welcoming environment.
- Responsible for disseminating immediate incoming faxes for pre-surgical correspondence to appropriate surgery scheduler.
- Managed all medical records of patients including lab results, complete case histories, medication or allergy information as well as collected co-pays and other expenses from patient.
- Scheduled patient initial appointments and medical procedures, accurately obtaining and processing all patient data concerning demographics, medical and financial information.
- Managed communication including emails, answered multi-line phone system and screened phone calls, redirected calls, and took messages for the appropriate parties.
- Performed faxing, photocopying, as well as sorting and delivery of incoming mails.
- Coordinated patient services while obtaining verification and pre-authorization from insurance companies and generated referrals and authorization to appropriate specialist.
- Maintained and updated medical records while being in compliance with patient HIPAA confidentiality.
Education
Medical Assistant Certificate - Medical Assisting
Ultrasound Diagnostic School
New York, NY06.2000
High School Diploma -
City As School
New York, NY06.1991
Skills
- EMR Software (Epic)
- Patient scheduling
- Telephone Etiquette
- Knowledge of the credentialing process
- Strong Interpersonal skills
- Detailed orientated
- Problem Solving
- Ability to multitask
- Insurance verifications and authorization
- Team collaboration
- HIPAA Compliance
- Strong organizational skills
- Proficiency in medical terminology, anatomy, and physiology
Timeline
Medical Secretary
Hackensack Meridian Health System
09.2024 - Current
Medical Secretary
Advanced Cardiology Institute
09.2020 - 09.2024
Unit Secretary
Holy Name Medical Center
03.2020 - 03.2021
Business Office Manager
Liberty Endoscopy Center
12.2016 - 12.2019
Administrative Assistant
Manhattan Endoscopy Center
12.2011 - 12.2016
Administrative Assistant
06.2000 - 12.2011
Medical Assistant Certificate - Medical Assisting
Ultrasound Diagnostic School
High School Diploma -
City As School