Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Lisette Olvera

Mesquite

Summary

Bilingual (English/Spanish) customer service professional with 5+ years of experience in insurance and client support. Strong background in handling high-volume calls, resolving complex issues, and explaining policies clearly to diverse populations. Completed 3 years of college coursework in the medical field, with a solid understanding of healthcare environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative

GEICO
Richardson
08.2024 - 08.2025

Bilingual Customer Service Representative

American Income Life Insurance Company
Waco
08.2020 - 07.2024

Cashier

The Home Depot Inc
Waco
01.2019 - 07.2020

Bilingual Customer Service Representative/Sales Associate

Frontier Communications
Waco
07.2018 - 12.2018
  • Assisted customers in both English and Spanish with inquiries and issues.
  • Managed customer accounts using CRM software for efficient service delivery.
  • Resolved technical issues by guiding customers through troubleshooting steps.

Education

La Vega High School
Waco, Tx

Some College (No Degree) - Nursing

McLennan Community College
Waco, TX

Skills

  • Bilingual communication
  • Insurance policy support and explanation
  • Customer and patient relations
  • Claims and billing assistance
  • Problem solving and conflict resolution
  • Data entry and documentation
  • Time management and multi tasking
  • Sales and service coordination

Languages

English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1

Certification

  • Personal lines license
  • CPR certification

Affiliations

  • Infant caregiver

Timeline

Bilingual Customer Service Representative

GEICO
08.2024 - 08.2025

Bilingual Customer Service Representative

American Income Life Insurance Company
08.2020 - 07.2024

Cashier

The Home Depot Inc
01.2019 - 07.2020

Bilingual Customer Service Representative/Sales Associate

Frontier Communications
07.2018 - 12.2018

La Vega High School

Some College (No Degree) - Nursing

McLennan Community College
Lisette Olvera