Lisette Zamora
Portland,OR
Summary
Customer-focused worker with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Always ready to help team members and assist customers. Graduated from Washington State University with my B.A. in Finance in July of 2023. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch my career and grow as a professional, while achieving company goals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Rf Associates
Tigard , OR
02.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Handled incoming calls and directed callers to appropriate department or employee.
Bartender
The Lumberyard Timber
Pullman, WA
07.2022 - 04.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Sales Associate
Forever 21
Clackamas, OR
05.2019 - 07.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Worked with fellow sales team members to achieve group targets.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Bachelor of Arts - Finance
Washington State University
Pullman, WA07.2023
MAST Certification
Washington Online MAST Course BMC Certification
BloombergFood Handlers Card Certification
Washington State Food Worker Course Skills
- Bilingual
- Cash Handling Accuracy
- Customer Service
- Verbal and Written Communication
- Time Management
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Merchandising Knowledge
- Customer Needs Assessment
- Friendly and Outgoing
- Filing
- Data Management
- Listening Skills
- Reliable and Punctual
- Adaptability and Flexibility
- Excel
- Microsoft Applications
Refrences
- RF Associates - Karli Winike: (503) 244-7016
- The Lumberyard Timber - DJ Goldfinger: (509) 432-4066
- Forever 21 - Guadalupe Lopez: (503) 451-2272
Timeline
Administrative Assistant
Rf Associates
02.2024 - Current
Bartender
The Lumberyard Timber
07.2022 - 04.2023
Sales Associate
Forever 21
05.2019 - 07.2019
Bachelor of Arts - Finance
Washington State University
MAST Certification
BMC Certification
Food Handlers Card Certification
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