Lisiane Santos
Aventura,FL
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. More than 25 years history of success in freight forwarding in Brazil.
Responsible Cargo Agent familiar with inspecting, weighing and estimating charges for cargo shipment. Successful in accurately preparing all flight and shipping documents and arranging for cargo pickup. Over 26 years of experience as an international business in the Brazilian area. Expertise in import and export, air&ocean freight and international sales.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Director of Strategic
Special Crystal Child
Rio De Janeiro, Brazil
03.2017 - 12.2022
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created strategic sales plans and measured success to monitor and document execution and effectiveness.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Branch Manager
Manuport Logistics
Rio De Janeiro, Rio De Janeiro
11.2015 - 07.2016
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Negotiated contract terms and rates
- Managed staff scheduling, hiring and training processes.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Developed strategies to increase customer satisfaction and loyalty.
Sales Development Manager
DMS Logistics
Rio De Janeiro, Rio De Janeiro
08.2009 - 08.2015
- Developed and implemented new sales strategies to update product lines.
- Maintained professional network of potential clients and business opportunities.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Created and maintained relationships with key clients by providing excellent service and support.
- Identified new markets for product expansion and growth opportunities.
- Negotiated contracts with vendors to secure competitive pricing for products and services offered.
- Assessed customer feedback to make improvements in product offerings or services provided.
- Organized presentations at conferences regarding the company's products and services.
- Participated in weekly meetings with other departments to discuss strategies related to sales development initiatives.
Branch Manager
Gate Express Global Logistics Services
Rio De Janeiro, Rio De Janeiro
01.2007 - 07.2009
- Branch manager in Porto Alegre (Rio Grande do Sul). Transferred in 2008 to assume the position of manager at the Rio de Janeiro branch.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Established strong working relationships with external partners such as vendors and suppliers.
Sales Manager
Preston Logistics
Novo Hamburgo, Rio Grande Do Sul
08.2003 - 12.2006
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Developed and implemented new sales strategies to update product lines.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Import and Export Coordinator
Ocean Express
Novo Hamburgo, Rio Grande Do Sul/Brasil
08.2000 - 06.2003
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
- Validated load plans, cargo cleanliness and transportation documentation.
- Retrieved stored items and traced lost shipments, when necessary.
- Attached address labels, identification codes and shipping instructions to containers.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Estimated freight and postal rates to track shipment costs and weights.
- Directed cargo loading to monitor even distribution of weight.
- Operated import and export system (SISCOMEX) governing receipt and processing of cargo and provided timely updates on status of cargo and mail.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Import Manager
Comissaria Ultramar de despachos Internacionais
Novo Hamburgo, Rio Grande Do Sul/Brasil
11.1997 - 07.2000
- Coordinated daily transfer shipments with proper documentation logs.
- Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
- Completed accurate US customs filings with secure communications.
- Negotiated annual freight and consolidation contracts with shoes companies.
- Audited internal processes and systems to maximize efficiency of importation and exportation of products.
- Oversaw management of inbound cargo logistics for export companies shoes
Export Assistant
Fritz Companies
Novo Hamburgo, Rio Grande Do Sul/Brasil
07.1995 - 10.1997
- Tracked and traced air shipments in order to maintain current status information.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Discussed detailed port information to importers or exporters.
- Analyzed shipping routes to determine how to minimize environmental impact.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Proficient - English-as-a-Second-Language Education
Miami International Language
Miami, FL05-2024
Ph.D. - Logistics And Materials Management
Universidade Estacio De Sa
Rio De Janeiro12.2017
Bacharel Comercio Exterior - Business Administration
Universidade Do Vale Do Rio Dos Sinos
São Leopoldo/Rio Grande Do Sul/Brasil12.2007
Skills
- Cross-cultural sales background
- Leadership skills
- Operations Management
- Project Management
- Logistics Management
- Contract Negotiation
- Sales Management
- Business Administration
- Sales and strategy process
- Social media savvy
- Multidisciplinary team leadership
- Recruiting and hiring
- Key account development
- Lead generation
- Profit and revenue-generating strategies
Languages
Portuguese
Native/ Bilingual
English
Professional
Spanish
Professional
Timeline
Director of Strategic
Special Crystal Child
03.2017 - 12.2022
Branch Manager
Manuport Logistics
11.2015 - 07.2016
Sales Development Manager
DMS Logistics
08.2009 - 08.2015
Branch Manager
Gate Express Global Logistics Services
01.2007 - 07.2009
Sales Manager
Preston Logistics
08.2003 - 12.2006
Import and Export Coordinator
Ocean Express
08.2000 - 06.2003
Import Manager
Comissaria Ultramar de despachos Internacionais
11.1997 - 07.2000
Export Assistant
Fritz Companies
07.1995 - 10.1997
Proficient - English-as-a-Second-Language Education
Miami International Language
Ph.D. - Logistics And Materials Management
Universidade Estacio De Sa
Bacharel Comercio Exterior - Business Administration
Universidade Do Vale Do Rio Dos Sinos