Lissa Lora
Summary
I'm an experienced, customer-oriented, and efficient individual looking for new and exciting opportunities in the interpreting field. I love assisting clients using my talent and bilingual skills to bridge the gap between people from different cultures.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter
Lionbridge
01.2022 - 04.2023
- Facilitated communication between English-speaking personnel and Spanish-speaking individuals for insurance claims, medical appointments, and health insurance inquiries.
- Managed over 30 calls per day, ensuring accurate and effective interpretation under high-volume conditions.
- Provided real-time interpretation in both simultaneous and consecutive modes, maintaining clarity and precision.
Spanish-English Interpreter
Language Line
01.2020 - 02.2021
- Facilitated communication between English-speaking personnel and Spanish-speaking individuals across various scenarios, including medical appointments, insurance claims, 911 emergencies, and auto insurance inquiries.
- Managed between 50-60 calls per day, maintaining accurate and efficient interpretation.
- Maintained an average call quality score of over 90%, demonstrating exceptional performance and attention to detail.
Bilingual Collections Agent
ERC
03.2016 - 01.2018
- Handled an average of 35 calls per day, providing soft collections and troubleshooting various account issues for a tech company.
- Excelled at collecting payments from approximately 70% of clients, ensuring successful bill payments and service reinstatement.
- Performed upsells effectively, contributing to a 50% increase in company revenue.
Education
Bachelor of Arts - Advertising
UNAPEC
Santo Domingo10.2020
Skills
- Adaptability
- Active Listening
- Problem Solving
- Bilingual
- Creative Writing
- Note Taking
- Confidentiality
Timeline
Spanish Interpreter
Lionbridge
01.2022 - 04.2023
Spanish-English Interpreter
Language Line
01.2020 - 02.2021
Bilingual Collections Agent
ERC
03.2016 - 01.2018
Bachelor of Arts - Advertising
UNAPEC
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