Lissa Maestas
Roy
Summary
Highly enthusiastic customer service professional with 13 years of experience.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
19
19
years of professional experience
Work History
Staffing Recruiter
Elwood Staffing
2023.03 - Current
- Conducted thorough candidate assessments to ensure alignment with client needs.
- Responded to over 250 emails everyday
- Utilized applicant tracking systems to manage recruitment processes efficiently.
- Trained and mentored junior recruiters on best practices in talent acquisition.
- Analyzed market trends to identify opportunities for improving recruitment outcomes.
- Fostered strong relationships with clients to enhance satisfaction and retention rates.
- Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.
- Managed over 100 customer calls a day
Dispatcher
Utah's Best Home Pros
2021.10 - 2023.03
- Supervise tech's
- Confirm calls for the next day for all departments.
- Collect payments or contact customer to assist in financial applications for all departments.
- Answered over 50 customer requests a day with information about product availability and status updates.
- Apply for warranties and rebates on qualifying equipment
- Apply for permits/disconnects for electrical jobs
- Happy calls
- Trained employees on accurate triaging and dispatching procedures while personally handling daily calls.
- Schedule appointments/reschedule
- Vehicle maintenance
- Make sure supplies are ordered the day before install
Dispatcher
Stauffer's Towing
2016.08 - 2021.10
- Supervised driver dispatching, route planning and vehicle tracking for over 30 tow truck drivers.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
- Trained employees on accurate triaging and dispatching procedures while personally handling daily calls.
- Scheduled and dispatched over daily roadside assistance calls based on caller locations and available employees.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Provided dispatch support for roadside assistance calls.
- Tracked all changes in computer system to keep records current and accurate.
- Answered customer requests with information about product availability and status updates.
- Negotiated contracts with outside providers to minimize costs to the company and customers.
- Monitored department performance data to identify and avoid potential risks.
Team Lead
Pretzel Maker
2006.12 - 2016.08
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Trained new employees.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
3A
common cents
2012.10 - 2014.03
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Organized weekly sales reports for the sales department to track product success.
- Trained new employees.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Excelled in exceeding daily credit card application goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Computed accurate sales prices for purchase transactions.
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Education
High School Diploma - genral
Fremont
Plain City, ut', weber2008-01
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Accomplishments
- Strong organizational skills
- Customer Assistance
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Timeline
Staffing Recruiter
Elwood Staffing
2023.03 - Current
Dispatcher
Utah's Best Home Pros
2021.10 - 2023.03
Dispatcher
Stauffer's Towing
2016.08 - 2021.10
3A
common cents
2012.10 - 2014.03
Team Lead
Pretzel Maker
2006.12 - 2016.08
High School Diploma - genral
Fremont