Lissa Murdock
Summary
Talented professional accustomed to high-volume work and demanding business targets. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure, Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
State Farm Insurance Sales Account Manager
State Farm “Hollie Allen”
Chula Vista, California
11.2018 - Current
- Analyzed customer needs and provided best options, upselling products and services
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
- Engaged customers and provided high level of service by carefully explaining details about document's
- Participated in trade shows, events to promote products, services offered by the organization.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
Education
Bachelor of Science - Science of Arts
San Diego State University
San Diego, CA2001
Skills
- Client service
- Complaint handling and resolution
- Excellent communication skills
- Quoting and pricing policies
- Building strong relationships
- Advertising and marketing
Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
State Farm Insurance Sales Account Manager
State Farm “Hollie Allen”
11.2018 - Current
Bachelor of Science - Science of Arts
San Diego State University
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