Lissa Zorrilla
Summary
Detail-oriented Fashion Merchandising graduate with a strong passion for product development. Proven expertise in project coordination, communication, and Excel. Excels in fast-paced environments and driven to contribute to the success of dynamic teams.
Overview
4
4
years of professional experience
Work History
PRODUCT DEVELOPMENT AND PRODUCTION INTERN
Tanya Taylor
05.2023 - 08.2023
- Collaborated with design and production teams to initiate sample creation and production tracking for new collections
- Assisted in material sourcing and approvals, ensuring adherence to quality standards and design vision
- Communicated daily with overseas manufacturers, coordinating sample requests and tracking progress
- Managed material inventory and tracked delivery schedules to ensure timely production.
CLIENT ADVISOR
Gucci
10.2022 - 01.2023
- Supported Boutique and Outlet stores with client inquiries, promoting brand products and encouraging sales
- Monitored client communications to ensure timely completion of tasks, collaborating with cross-functional teams
- Utilized various systems (Salesforce, MAO, Luce, etc.) to assist clients and efficiently communicate across locations
- Fostered seamless operations through effective communication and task coordination.
CLIENT SERVICES SPECIALIST
Tory Burch
07.2021 - 03.2022
- Achieved and maintained 100% Quality Assurance score and over 90% Client Satisfaction by assisting clients with inquiries and concerns
- Utilized multiple systems (Gladly, IBM OMS, Sailthru, PDM, Adyen) to gather information and best assist clients
- Collaborated with multiple departments, store locations, and carriers to resolve client issues, showcasing strong problem-solving skills.
PICKER/PACKER
Kuehne + Nagel
07.2019 - 08.2019
- Pulled, packed, and organized merchandise for domestic and international orders, optimizing order fulfillment.
- Examined and processed returns, contributing to efficient warehouse operations.
Education
MPS - Fashion Merchandising and Retail Management
LIM College
New York, NY08.2023
BBA - Fashion Merchandising
LIM College
New York, NY01.2022
Skills
- Project Coordination
- Verbal and Written Communication
- Adobe Suite
- Cross-Functional Collaboration
- Microsoft Office
- Brand Management
- Time Management
- Problem Solving
- Social Media Platforms
- English & Spanish (Fluent)
Timeline
PRODUCT DEVELOPMENT AND PRODUCTION INTERN
Tanya Taylor
05.2023 - 08.2023
CLIENT ADVISOR
Gucci
10.2022 - 01.2023
CLIENT SERVICES SPECIALIST
Tory Burch
07.2021 - 03.2022
PICKER/PACKER
Kuehne + Nagel
07.2019 - 08.2019
MPS - Fashion Merchandising and Retail Management
LIM College
BBA - Fashion Merchandising
LIM College
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