Lisset Arcia
Houston,TX
Summary
Organized and detail-oriented to the banking system with 18 years of cash handling and customer service experience. Biology teacher specialized in managing students and maximizing learning opportunities in diverse classroom settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
28
28
years of professional experience
Work History
Oportun customer Service Representative
Oportun
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Sales Associate Specialist
Barri Financial Group
03.2019 - 02.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Logged reports, expenses, receipts and sales documents into digital database.
- Spoke to customers in native language to increase loyalty and establish relationships.
Bank Branch Manager
Cadeca S, Banco Central De Cuba
02.2005 - 11.2018
- Improved decision-making by utilizing current data on market conditions, customer numbers, and sales levels
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
Social Worker
Seguridad Social Municipal
01.2000 - 01.2005
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Biology Teacher
Ministry Of Education
08.1995 - 09.2000
- Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Maintained regular contact with clients by calling and visiting student's homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Explained medical care options to help families make informed healthcare decisions.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
Education
Western Union Manager -
National Bank Improvement Center
Havana,Cuba07.2015
Financiera CIMEX S.A. - Banking And Financial Support Services
Cuban National Bank School
Havana, Cuba2000
Enrique J. Varona High Pedagogical Institute, Bank
Havana, Cuba09.1995
Skills
- Customer service-oriented Cash
- Handling
- Inventory management background Problem
- Solving
- Practiced knowledge of foreign currencies
- Strong sense of banking ethics
- Team building
- Hiring and recruitment
- Creative thinking
- Hard Working mentality
Timeline
Oportun customer Service Representative
Oportun
03.2021 - Current
Sales Associate Specialist
Barri Financial Group
03.2019 - 02.2021
Bank Branch Manager
Cadeca S, Banco Central De Cuba
02.2005 - 11.2018
Social Worker
Seguridad Social Municipal
01.2000 - 01.2005
Biology Teacher
Ministry Of Education
08.1995 - 09.2000
Western Union Manager -
National Bank Improvement Center
Financiera CIMEX S.A. - Banking And Financial Support Services
Cuban National Bank School
Enrique J. Varona High Pedagogical Institute, Bank
Similar Profiles
Heidi BarronHeidi Barron
VP of Store Development, Facilities & Procurement at OportunVP of Store Development, Facilities & Procurement at Oportun
Anthony Steven LopezAnthony Steven Lopez
Bilingual Customer Service Representative at OportunBilingual Customer Service Representative at Oportun
Maria ToledoMaria Toledo
Member Loyalty Reepresentative at OportunMember Loyalty Reepresentative at Oportun
MANOJKUMAR RAJENDRANMANOJKUMAR RAJENDRAN
Staff Data Engineer at OportunStaff Data Engineer at Oportun
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School