Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lisset Herrera Mora

Auburndale,MA

Summary

Bilingual professional with strong communication, customer service, and organizational skills. Experienced in working with diverse communities, providing support, and facilitating clear and respectful communication. Skilled at problem-solving, multitasking, and maintaining professionalism. Known for reliability, adaptability, and a commitment to delivering quality service in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Membership and Outreach Coordinator

Waltham Boys & Girls Club
Waltham, Massachusetts
01.2021 - Current
  • Greet and assist members, parents, visitors, and staff in a professional and welcoming manner
  • Manage front desk operations, including answering phone calls, responding to emails, and directing inquiries appropriately
  • Coordinate new member enrollments and renewals, maintaining accurate and up-to-date records in the membership database
  • Distribute incoming mail and packages to appropriate departments or individuals in a timely manner
  • Utilize Google Suite (Gmail, Google Docs, Sheets, Forms, Calendar, and Drive) for communication, data entry, scheduling, and document management
  • Collect membership fees, issue receipts, and assist with financial record keeping
  • Maintain confidentiality and ensure proper handling of sensitive member and organizational information
  • Keep the reception area and office workspace organized, clean, and fully stocked with necessary supplies

Crew Member

McDonald's
Lexington, Massachusetts
06.2019 - 02.2022
  • Delivered fast, friendly, and accurate service in a high-volume environment, consistently meeting customer satisfaction goals.
  • Operated POS systems, handled cash/card transactions, and maintained accountability with daily drawer counts.
  • Supported onboarding and training of new team members, helping them acclimate to company standards, procedures, and customer service expectations.

Commuinty Interpreter

Waltham Partnership for Youth
Waltham, Massachusetts
10.2018 - 10.2021
  • Interpreted at parent-teacher organization meetings, enabling effective communication between school staff and Spanish-speaking families.
  • Facilitated understanding of essential topics by interpreting during mental health information sessions and immigration resource workshops.
  • Maintained professionalism, confidentiality, and neutrality while handling sensitive conversations and personal information.

Education

High School Diploma -

Waltham Sr High School
Waltham, MA
06-2022

Medical Interpretation Certificate -

Cross Cultural Communications | 60 Hour Training
Woburn, MA
11-2022

Translation Certificate -

UMass Amherst | 20 Hour Training
Amherst, MA
11-2019

Skills

  • Problem Solving
  • Confidentiality Maintenance
  • Exceptional Customer Service
  • Bilingual: English ⇄ Spanish
  • Relationship Building
  • Initiative & Reliability

Languages

Spanish
Native/ Bilingual

Certification

Mental Health First Aid Certificate

First Aid/CPR/AED

Timeline

Membership and Outreach Coordinator

Waltham Boys & Girls Club
01.2021 - Current

Crew Member

McDonald's
06.2019 - 02.2022

Commuinty Interpreter

Waltham Partnership for Youth
10.2018 - 10.2021

High School Diploma -

Waltham Sr High School

Medical Interpretation Certificate -

Cross Cultural Communications | 60 Hour Training

Translation Certificate -

UMass Amherst | 20 Hour Training

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