Lissete Johnson
Moreno Valley,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Harrah's Hotel & Casino. Proven ability to enhance guest engagement and satisfaction through attentive service and menu expertise. Recognized for maintaining cleanliness standards and fostering team collaboration, resulting in improved dining experiences and repeat business.
Overview
24
24
years of professional experience
Work History
Server
Golden Corral Buffet and Grill
02.2019 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Steak & Shake
Moreno Valley, CA
07.2016 - 11.2018
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Harrah's Hotel & Casino
Las Vegas, NV
08.2004 - 10.2012
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Macayo Vegas
Las Vegas, NV
07.1999 - 08.2004
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Improved dining experience by providing prompt, attentive service to guests.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
High School Diploma -
Cobaed 11
Durango ,MXSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Table bussing
Timeline
Server
Golden Corral Buffet and Grill
02.2019 - 10.2023
Server
Steak & Shake
07.2016 - 11.2018
Server
Harrah's Hotel & Casino
08.2004 - 10.2012
Server
Macayo Vegas
07.1999 - 08.2004
High School Diploma -
Cobaed 11