Lissette Baclig
Van Nuys,CA
Summary
Resourceful and dependable Office Manager with more than 18 years of experience in administrative oversight. Highly organized with strengths in prioritizing tasks and managing deadlines. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
LA Seafood Direct
North Hollywood, CA
09.2020 - Current
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Sales Agent
Evelyn Cala Agency - State Farm Insurance
Tujunga, CA
06.2017 - 09.2020
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Offered product and service consultations and employed upselling techniques.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Established programs providing organization with long-term income opportunities.
- Maximized market share by working with clients and building relationships.
- Improved customer service feedback scores through outstanding service.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Continuously met sales goals via strategic prospecting.
School Administrator
CedarHall Academy Inc.
, Philippines
01.2006 - 05.2017
- Designed processes to engage families and community members in student learning and bolster attendance at events.
- Created inclusive environment to meet needs of students.
- Developed and implemented strategic vision and mission for continuous and positive school growth.
- Established and managed systems to create focused, quality teachers.
- Managed school resources to improve student achievement rates.
- Analyzed student data to identify and implement academic growth initiatives.
- Upheld and applied state laws, contractual obligations and district policies to comply with regulations and obtain necessary school funding.
- Fostered positive school culture and promoted safety and equity for students.
- Monitored and evaluated performance of school employees.
- Facilitated staff meetings to convey policy changes and hear employee input.
- Collaborated with various departments to support and establish programs, lessons and student activities.
- Resolved various situations to cultivate strong student and parent relationships.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
- Determined allocations of funds for classroom supplies and materials, authorizing purchases.
- Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
- Enforced school rules for attendance, discipline and honesty.
- Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.
Education
Diploma in Early Childhood Education - Early Childhood Education
North American Montessori Center
Canada 11-2005
Diploma in Culinary Arts & Technology Management - Culinary Arts
Center For Culinary Arts - Manila
Manila, Philippines 05-1998
Some College (No Degree) - Bachelor of Arts in Psychology (Undergraduate)
University of Santo Tomas
Manila Philippines12-1997
Skills
- Compliance Monitoring
- Contract Administration
- Customer Service
- Staff hiring
- Supply Management
- Team Supervision
- Employee Supervision
- Office Management
- Administrative Support
- Financial Tracking
- Invoicing and billing
- Workflow Planning
- CRM and office management software
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Timeline
Office Manager
LA Seafood Direct
09.2020 - Current
Sales Agent
Evelyn Cala Agency - State Farm Insurance
06.2017 - 09.2020
School Administrator
CedarHall Academy Inc.
01.2006 - 05.2017
Diploma in Early Childhood Education - Early Childhood Education
North American Montessori Center
Diploma in Culinary Arts & Technology Management - Culinary Arts
Center For Culinary Arts - Manila
Some College (No Degree) - Bachelor of Arts in Psychology (Undergraduate)
University of Santo Tomas
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