Leticia Estela Camacho - Ponce
Aurora,Co
Summary
I am highly experienced in customer service with 5+ years of experience. I have strong dedication to helping customers/clients resolve issues and always cultivate a positive image of the company. I excel in team environments and alone. I have a proven ability to listen attentively, I solve problems both efficiently and quickly. I create high quality professional relationships with customers/clients. I help customers with complaints and questions. I am an enthusiastic, self-motivated, reliable, responsible and a hard working person. I am a mature team worker and I adapt to any and all challenging situations. I am also bilingual and fluent in both English and Spanish.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant IV
The City and County of Denver
Denver, CO
01.2024 - Current
Provide clerical support and assistance to the Agency and provide customer service in person with internal and external customers
Routine clerical duties, such as: data entry, paper document filing, electronic document filing, stuffing correspondence, tracking reports, categorizing documents, and organizing paper.
Retrieve necessary information and enter data into several different computer programs and database systems
Provide Spanish/English interpretation if proficient in both languages
Ability to learn and apply new computer skills on a regular basis, and knowledge of computer programs such as Microsoft Windows, Word, Excel, and Outlook
Ability to read and interpret documents
Routine clerical duties
Gain general knowledge to provide responses to customer questions at various customer facing DHS operations
Assist clients with copying documents in our self-service room
Retrieve, sort, date stamp paperwork throughout the day
Perform other duties and projects as assigned
Custodian
Environmental Control
Centennial, Co
01.2020 - Current
- Cleaning offices
- Sanitation
- Disinfection
- Throwing trash
- Dusting
- Vacuuming
- Keeping clean and tidy
- Cover extra shifts when needed
Emergency Shelter Assistant
DHS
Denver, Co
12.2022 - 01.2024
- Check-in new guests
- Provide information, directions, instructions, and tours of the facility
- Show guests to their sleeping area and provide them with essential items
- Explain the rules and expectations on the premises, and follow them
- Promote physical distancing whenever possible and encourage residents to wear masks at all times
- Schedule residents for daily activities and services
- Walk through the premises on a regular basis and report any concerns
- Serve meals to residents
- Sort and distribute supplies
- Provide answers and resources
- Clean and sanitize areas as assigned, including emptying trash/recycling.
- Help guests with anything they need.
- Translate for guests and managers.
- Provide guests with any resources they need to find work, lawyers, etc.
Associate
Walgreens
Denver, Co
01.2018 - 01.2019
- Cashier
- Count money
- Give change
- Keep work station clean
- Stock merchandise
- Provide great customer service
- Answer questions
Education
Diploma - High School
Emily Griffith High School Department
06.1998
Certificate - Dental Assistant
Emily Griffith Technical College
10.2011
Skills
- Customer Service
- Adaptability
- Ability to use positive language
- Great communication skills
- Self-Control
- Responsible
- Patient
- Respectful
- Verbal communication
- Reception duties
- Document management
Languages
Spanish: I am fluent in speaking and writing in Spanish.
English: fluent in writing and speaking English.
Timeline
Administrative Support Assistant IV
The City and County of Denver
01.2024 - Current
Emergency Shelter Assistant
DHS
12.2022 - 01.2024
Custodian
Environmental Control
01.2020 - Current
Associate
Walgreens
01.2018 - 01.2019
Certificate - Dental Assistant
Emily Griffith Technical College
Diploma - High School
Emily Griffith High School Department