LISSETTE FLORES
Kissimmee,FL
Summary
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Bank Teller I, II, III
SouthState Bank
Lake Wales, FL
01.2022 - Current
- Assisted in managing vault operations by backing up inventory and balancing cash. Supported ordering processes and facilitated cash shipping to and from armored company. Maintained accurate records of transactions and inventory levels.
- Achieved personal sales goals consistently through proactive customer engagement and financial needs assessment.
- Monitored transactions rigorously to identify fraudulent activities and communicated concerns to management for further investigation.
- Accurately processed customer transactions, supporting compliance with banking regulations. Verified and counted bank deposits, ensuring accuracy. Handled bank deposits efficiently, maintaining operational flow.
- Developed and implemented fraud detection strategies aimed at safeguarding customer assets from potential risks.
- Directed transaction management during peak periods to maintain seamless customer experience and uphold attention to detail.
Credit Repair Specialist
Credit Points 720
Orlando, FL
07.2020 - 07.2021
- Search and provide follow-up of clients and prospects for credit rectification, orientation of our services through consultation including analysis of the three main credit bureaus.
- Preparation of contract for service, handling of confidential information, provide follow-up service with clients by telephone.
- Use and management of computers and credit monitoring platforms.
- Manage approximately 35-45 incoming and outgoing calls per day
Financial Service Associate
ACE Cash Express
Orlando, FL
09.2015 - 07.2020
- Work with individuals needing financial services.
- My role involves to reporting daily transactions, check cashing, money balancing, execute payday loans, bill payment transactions and other financial services duties including cash handling, inventory, bank deposits and wire transfer services, responsibilities include opening and closing business operations following the security and policy company procedures, consecutive cash register and safe balancing, excellent and quality service to every customer including solve problems.
- Use of POS system, managing of confidential data, general office equipment and phone answering.
Membership Cashier
Sam's Club
Kissimmee, FL
02.2014 - 08.2015
- Responsible to execute and promote sales, credit cards applications and membership upgrades, promote new products and impulse product sale campaigns.
- Daily operation of registers, cash handling, cards and personal checks transactions.
- Provide welcoming orientation to our new guests and members.
- Work under pressure in a fast pace environment with minimum or no supervision.
- Knowledge of work safety policies and daily cash handling.
Cashier
DD's Discounts
Orlando, FL
04.2012 - 03.2014
- Responsible for merchandise receiving, organize and maintain women's apparel department providing high level customer service, front end cashier completing the process of checking-out customers, cash handling and balancing, distributing and sorting clothes by department.
- Customer Service and guest orientation a must.
Pre Authorization Unit Coordinator -
MMM Healthcare
San Juan, PR
03.2007 - 12.2011
- Responsible of receiving medical orders for payout approval thru electronic fax system.
- Identify and classify each case to be analyzed, adjusted and approved.
- I was responsible to investigate and coordinate maintenance services for Durable Medical Equipment to further be deliver or picked-up.
- I was in charge of follow up for additional procedures requested by medical providers as per the guidelines for qualification of Medicare Advantage Health Group.
- I also served as a patient and medical providers relations.
- Knowledge and experience of Medical CPT Codes, ICD9 and Medical Diagnostics.
Administrative Services Receptionist
MMM Healthcare
San Juan, PR
01.2006 - 01.2008
- Responsible of booking and coordination of conference rooms, trainings and meetings for company and external providers as requested.
- Handling multi-line switchboard, greet and receive visitors, medical providers or external suppliers, manage invoices, internal and external mailing including quotations for projects.
- Inventory control and purchasing of office supplies and use of PC with proficiency in Outlook, Excel, Word and PowerPoint.
Mail Room Clerk
MMM Healthcare
San Juan, PR
04.2005 - 11.2005
- Receiving and handling of daily correspondence from the General Mail Post Office, Island Wide, FedEx, UPS and internal mail.
- In charge of receiving and processing returned mail.
- Responsible for system data entry, postage, letters and general shipping.
- I was also responsible of managing and handling checks to be paid to hospitals, medical providers and suppliers.
- Sort letters and documents to each department.
- Inventory control on office supplies including general office functions and balance chart for daily processed correspondence.
Bank Representative
First Bank
San Juan, PR
01.2005 - 04.2005
- I was part of the administrative staff in the Loans department.
- Responsible of processing applications and renewals of personal loans.
- I also managed accounts for small business and credit cards holders.
- I provided outstanding customer service and orientation to our customers while operating a switchboard system and making sure all the information acquired was safely stored and accurate for any application taken over the phone including personal and sensitive information. I also took a rigorous training assessment on protocols and procedures to detect and prevent approval to any fraudulent and suspicious applicant.
Education
Diploma - Medical Billing and Coding Specialist (ungraduated)
High School Diploma - undefined
01-1990
Skills
- Experienced in Microsoft Office, Excel, Word and Power Point
- Office administration
- Administrative support in banking
- Operational and cash management
- Detail-oriented
- Effective multitasking abilities
Languages
Bilingual in Spanish and English language with excellent verbal and written communications skills.
Timeline
Bank Teller I, II, III
SouthState Bank
01.2022 - Current
Credit Repair Specialist
Credit Points 720
07.2020 - 07.2021
Financial Service Associate
ACE Cash Express
09.2015 - 07.2020
Membership Cashier
Sam's Club
02.2014 - 08.2015
Cashier
DD's Discounts
04.2012 - 03.2014
Pre Authorization Unit Coordinator -
MMM Healthcare
03.2007 - 12.2011
Administrative Services Receptionist
MMM Healthcare
01.2006 - 01.2008
Mail Room Clerk
MMM Healthcare
04.2005 - 11.2005
Bank Representative
First Bank
01.2005 - 04.2005
High School Diploma - undefined
Diploma - Medical Billing and Coding Specialist (ungraduated)
Recognitions
2023- Top Teller Consumer Loan Referrer Award
2025- Team Member of the Month