Lissette Mensah
Summary
Dynamic customer support specialist with a versatile background in service roles. Strong in problem-solving and collaboration, leveraging expertise to enhance customer experiences and drive satisfaction.
Overview
28
28
years of professional experience
Work History
Remote Customer Support Specialist
Lincare Healthcare
Warner Robins, Georgia
08.2025 - Current
- Achieved high customer satisfaction by addressing issues with knowledgeable, friendly service.
- Resolved customer inquiries and provided product information efficiently.
- Managed customer accounts and updated information accurately.
- Processed orders and returns efficiently through the system.
- Provided support during high-volume periods to maintain service standards.
- Documented customer interactions for quality assurance and training purposes.
Front Desk Agent
Best Western Hotel
Warner Robins, Georgia
10.2023 - 05.2025
- Greeted guests warmly and assisted with check-in and check-out processes.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
Customer Service Representative
Bonney Staffing
Lewiston, Maine
06.2019 - 06.2019
- Assisted clients with inquiries about services and policies.
- Answered incoming calls, redirecting callers to appropriate personnel and taking messages to ensure effective communication.
- Managed multi-line phone system, efficiently routing calls to enhance response time.
- Handled administrative tasks, including filing and data entry, to maintain organized records.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Receptionist
Nathan Weinkranz DMD
New York, New York
03.1999 - 01.2019
- Greeted patients warmly upon arrival and checked them in for appointments.
- Updated patient records accurately using electronic health record systems.
- Coordinated with dental staff to ensure smooth patient flow throughout the day.
- Handled insurance verification and processed necessary paperwork for patients.
- Maintained a clean and organized reception area for a professional environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Customer Service Dispatcher
TEl A CAR
Long Island City, New York
03.1998 - 03.1999
- Assisted guests in modifying or canceling reservations.
- Updated reservation records, availability, rates and other data into computer system.
- Performed administrative tasks such as filing documents related to reservations.
Education
High School Diploma -
William Cullen Bryant HS
Long Island City06-1996
Skills
- Data collection
- Record keeping
- Training experience
- Health education
- Public health advocacy
- Epidemiology
- Contact tracing
Languages
Spanish
Limited
Timeline
Remote Customer Support Specialist
Lincare Healthcare
08.2025 - Current
Front Desk Agent
Best Western Hotel
10.2023 - 05.2025
Customer Service Representative
Bonney Staffing
06.2019 - 06.2019
Receptionist
Nathan Weinkranz DMD
03.1999 - 01.2019
Customer Service Dispatcher
TEl A CAR
03.1998 - 03.1999
High School Diploma -
William Cullen Bryant HS