Lissette Rodriguez
Rochester,NY
Summary
Hardworking medical secretary brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
Work History
PRA
Career Start
04.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- process, faxes, Verisma and scanning, distribution of documents to clinicians
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Actively and independently run suite 100 and 400
Assistant Office Manager
The Cleaning Authority
06.2018 - 01.2019
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed staff of 40 cleaners
Financial Representative
Bronx Lebanon
08.2017 - 09.2018
- Met with customers to assess needs, financial status and eligibility.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Helped customers understand and fill out applicable forms.
- Explained payment requirements, accepted payment methods and billing procedures.
- Responsible for securing medical insurance for patients with out insurance through ACT Inboundound call handling
Personal Care Aide
North Star
09.2015 - 06.2016
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with self-administered medications.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Personal care to two patients
Education
Customer Service Certificate - Customer Service Management
Middlesex Community College
Lowell, MA12.2009
GED -
Lowell Adult Education
Lowell, MA09.2009
Skills
- Electronic Medical Records, eRecord, suite in baskets
- Patient Scheduling and care
- Special projects, scanning, Verisma, mail
- Medical insurance knowledge and verification
- Office administration and operations
- Bilingual, English and Spanish
- Inbound and outbound call handling
Timeline
PRA
Career Start
04.2023 - Current
Assistant Office Manager
The Cleaning Authority
06.2018 - 01.2019
Financial Representative
Bronx Lebanon
08.2017 - 09.2018
Personal Care Aide
North Star
09.2015 - 06.2016
Customer Service Certificate - Customer Service Management
Middlesex Community College
GED -
Lowell Adult Education
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