Mary Cole
Mount Morris,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support and training. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
PRA
Career Start
04.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Train new and exciting staff members
- Work closely with providers and staff per suite to effectively tend to patients
Medical Secretary
Tri County Family Medicine
06.2022 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
Patient Access Associate- Sr
Rochester Regional Health
04.2020 - 04.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Personal scheduler for POTS provider
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed Geneseo office as the only secretary and point of contact for device reps and facilities
- Vitals and medication reconciliation
- Covid swab and PCT work at RGH
Registration Counselor
Noyes Memorial Hospital
03.2019 - 05.2019
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted in processing patient payments via cash, checks and credit cards.
Out Patient Access Specialist
University Of Rochester
03.2018 - 02.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Contacted insurance companies for patient medical billing operations.
- Trained new staff on hospital processes and procedures.
- Personal scheduler for multiple providers
- Prior authorizations and out of area referrals
Education
GED -
Genesee Valley Partnetships
Mount Morris2008
Skills
- Patient Medical Histories
- Staff Training
- Patient Coordination
- Administration and Operations
- Special Projects
- Customer Care
- Leadership and Change Management
- Handling Complaints
- Enforce Policies
- Receiving Shipments
- Office Supplies and Inventory
- Coordinate Schedules
- Clerical Support
- Workflow Processes
- Verbal and Written Communication
- Clerical Skills
- Scheduling
- EPIC EMR
- Employee Training
- Sorting and Labeling
- Inbound Phone Call Handling
- Medicaid Experience
- Telephone Skills
- Medical insurance knowledge
- Flexible and Adaptable
- Attention to Detail
- Dependable and Responsible
- Training and Development
- Multitasking Abilities
Timeline
PRA
Career Start
04.2023 - Current
Medical Secretary
Tri County Family Medicine
06.2022 - 04.2023
Patient Access Associate- Sr
Rochester Regional Health
04.2020 - 04.2022
Registration Counselor
Noyes Memorial Hospital
03.2019 - 05.2019
Out Patient Access Specialist
University Of Rochester
03.2018 - 02.2019
GED -
Genesee Valley Partnetships
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