Lissette Suriel
Brooklyn,NY
Summary
Customer-focused professional with experience in retail sales, restaurant hospitality, serving, and high-volume customer service. Experienced in assisting customers and guests, operating POS systems and cash registers, handling customer concerns, managing multiple priorities, and supporting daily operations in fast-paced environments. Bilingual in English and Spanish with strong communication, teamwork, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Health Unit Coordinator
New York Cancer and Blood Specialists
Brooklyn, NY
12.2024 - Current
- Coordinate and schedule chemotherapy, infusions, radiology, and specialty referrals, ensuring timely collection of required medical records
- Arrange hospital services, including admissions and transfusions, to support continuity of care.
- Collaborate with nursing leadership to reschedule missed chemotherapy and injectionappointments, verifying insurance authorization prior to visits.
- Support front desk operations and provided cross functional administrative assistance as needed
Server / Cashier
El Comedor
Brooklyn NY
07.2024 - 08.2026
- Provide friendly and attentive service to restaurant guests and ensure accurate, timely service.
- Take customer orders and operate POS system and cash register while processing cash and card payments.
- Communicate with kitchen staff and coworkers to ensure smooth restaurant operations.
- Maintain a clean, organized, and welcoming environment.
Office Supervisor
CityMD
Brooklyn, NY
07.2022 - 08.2024
- Supervised and trained front-desk staff while supporting daily operations and customer service.
- Addressed customer concerns professionally and helped maintain an efficient, welcoming experience.
- Managed staff scheduling, inventory, and other operational responsibilities.
- Worked closely with managers and team members to maintain smooth operations.
Patient Service Representative
CityMD
12.2020 - 07.2022
- Provided high-volume customer service while assisting approximately 50-200 customers/patients daily.
- Registered customers, answered questions, and addressed concerns in a professional manner.
- Managed busy telephone lines and provided accurate information to callers.
Sales Associate
Victoria’s Secret & PINK
08.2019 - 03.2020
- Welcomed customers and provided personalized assistance with product selection.
- Addressed customer concerns and resolved issues professionally.
- Collaborated with team members to maintain smooth store operations and a positive shopping experience.
- Supported a high-volume retail environment serving hundreds of customers.
Hostess
Viva Toro
06.2017 - 08.2019
- Welcomed and greeted guests while creating a friendly first impression.
- Assisted with seating and maintained an organized flow of guests.
- Communicated with servers and restaurant staff to coordinate guest needs.
- Answered guest questions and provided attentive customer service.
Education
Associate of Arts - Psychology
Borough of Manhattan Community College
Skills
- Customer Service
- Retail Sales
- Hospitality
- POS Systems & Cash Register
- Problem Solving
- English & Spanish
- Microsoft Office & Google Workspace
Timeline
Health Unit Coordinator
New York Cancer and Blood Specialists
12.2024 - Current
Server / Cashier
El Comedor
07.2024 - 08.2026
Office Supervisor
CityMD
07.2022 - 08.2024
Patient Service Representative
CityMD
12.2020 - 07.2022
Sales Associate
Victoria’s Secret & PINK
08.2019 - 03.2020
Hostess
Viva Toro
06.2017 - 08.2019
Associate of Arts - Psychology
Borough of Manhattan Community College