Driven Customer Service Representative with a proven track record at United Tax Help LLC, adept in Microsoft Excel and excelling in problem-solving abilities. Enhanced customer satisfaction through active listening and effective problem resolution, significantly contributing to positive outcomes and support efficiency. Skilled in balancing high-volume inquiries with superior service quality.
-Affectively answer incoming calls and assisting costumers in filing their Tax Returns.
-Establish effective relationships support with management on emphasis of quality costumer care.
-Actively listening of a problem and provide relevant and sound advice for rectifying the problem.
-Assist costumers with online ordering of Medications.
-Prioritize work in support whit the Pharmacies and Doctors.
-Ensured Costumer Satisfaction by resolving problems.
Customer Service
Problem-solving abilities
Microsoft Excel
Customer satisfaction measurement
Active Listening