Lita Scutt

Employee Schedules

• Participated in training sessions to learn company tools and processes effectively.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Conducted performance reviews for team members.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Daily/ monthly meetings

Ordering

Inventory

Customer relations

Event coordinater