Lita D. Marquette
Fort Worth,TX
Summary
Proven in enhancing customer experiences at Babe's Chicken Dinner House, I excel in POS operations and guest engagement. My proactive approach led to a significant increase in walk-in business, underlining my ability to blend technical skills with exceptional interpersonal abilities. I thrive in fast-paced environments, consistently exceeding service goals through dedication and a positive, professional demeanor.
Overview
11
11
years of professional experience
Work History
Server
Babe's Chicken Dinner House
09.2014 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Cashier
Browne's Lumber
09.2013 - 07.2014
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Education
BBA - Human Resources
Texas Woman's University
Denton, TX05-2025
Skills
- Team member support
- Safe Food Handling
- Guest Engagement
- Order Management
- Positive and professional
- Point of Sale (POS) system operations
- Server training
Timeline
Server
Babe's Chicken Dinner House
09.2014 - Current
Customer Service Cashier
Browne's Lumber
09.2013 - 07.2014
BBA - Human Resources
Texas Woman's University
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