Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Work Preference
Timeline
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Litrianna Harris

Aurora,CO

Summary

Experienced with managing store operations and district-wide training programs. Utilizes team leadership to enhance employee performance and operational success. Knowledge of retail management best practices and staff development. Managed multiple store locations, ensuring consistent performance and employee development. Demonstrated expertise in team leadership and operational efficiency.

Overview

9
9
years of professional experience

Work History

Store Manager District Trainer

United Pacific
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Streamlined inventory management processes, resulting in reduced overhead costs and improved stock availability.
  • Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.

Assistant Store Manager

Good Times
06.2020 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Store Manager

Dollar Tree Stores
09.2015 - 06.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with direct supervisor, sharing pertinent information about store performance and requesting support when needed.

Education

GED -

Emily Griffith Technical College
Denver, CO
07-2013

Skills

  • Store operations
  • Operational efficiency
  • Coaching and mentoring
  • Recruitment and hiring
  • Employee retention
  • Merchandise planning
  • Customer engagement
  • Cash management
  • Coaching
  • Loss prevention
  • Store leadership
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Active listening
  • Adaptability and flexibility
  • Effective communication
  • Relationship building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6-12 staff members.
  • Achieved timeline goals through effectively helping with multi-company merger.

Work Preference

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time off401k match

Timeline

Store Manager District Trainer

United Pacific
04.2023 - Current

Assistant Store Manager

Good Times
06.2020 - 08.2023

Store Manager

Dollar Tree Stores
09.2015 - 06.2020

GED -

Emily Griffith Technical College

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Litrianna Harris