Priscilla Esparza
San Bernardino,CA
Summary
Bilingual Eligibility Worker with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over 8 years spent coordinating application processes to meet required timeframes. Offering dynamic administrative and time management talents.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
United Pacific
Rialto, CA
05.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with more than 6 vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-of
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Eligibility Worker II
County Of San Bernardino
San Bernardino, CA
03.2013 - 11.2018
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Devised and implemented strategies to streamline eligibility verification processes.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
- Established databases to track, analyze and automate eligibility application processes.
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Responsible for caseload of over 200
- Trained 50+ new eligibility workers on Health Care Reform Act.
Eligibility Technician II
Riverside County DPSS
Corona, CA & Riverside, CA
02.2009 - 02.2013
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Devised and implemented strategies to streamline eligibility verification processes.
- Interviewed applicants and explained scope of different available benefits.
- Trained staff on current eligibility requirements and policies.
- Established databases to track, analyze and automate eligibility application processes.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Managed over 100+ Spanish only caseload.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06.1997
Skills
- Corrective Actions
- Verbal and Written Communication
- Reading Comprehension
- Clerical Support
- Microsoft Dynamics
- Intakes and Assessments
- Large Caseloads
- Public Service
- Telephone Etiquette
- Government Relations
- Critical Thinking
- Customer Contact
- Procedures Compliance
- Complex Problem-Solving
- Product Knowledge
- Data Entry
- Effective Communication Skills
- Office Supplies and Inventory
- Clients Rights
- Microsoft Access
- Mathematical Computation
- Creative Solutions
- Benefits Program Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
United Pacific
05.2019 - Current
Eligibility Worker II
County Of San Bernardino
03.2013 - 11.2018
Eligibility Technician II
Riverside County DPSS
02.2009 - 02.2013
High School Diploma -
Pacific High School